How does a company treat its independent dealers?
For a company that relies on independent dealers to present one face to its customers around the world, it must have uniform practices and performance standards for dealers and treat them all with equal consideration while recognizing that they are independent and unique in many ways.
Do you have to have your car repaired by the dealer?
Buy from dealerships with good service departments. Have your car serviced consistently at the same dealer, if you can, and buy from them if they excel. That said, You do not have to have your car repaired by the dealer you bought it from.
Can a car repair shop rip you off?
Has the “check engine” light come on, and suddenly the mechanic says you need expensive new engine parts? One seasoned auto mechanic is warning consumers to be well-versed in how a car works to avoid being ripped off at the auto repair shop.
Why are dealers not integrated into business systems?
One possible reason for the disparity is that few companies have integrated their dealers into their business systems to the degree we have. Everyone in the business world talks about the importance of the trust that exists between Japanese manufacturers and their suppliers.
Which is better an independent car repair shop or a dealer shop?
For most of us, taking the car to the mechanic ranks right up there with getting root canal surgery. But there’s a way to ease the pain. Our latest survey of repair satisfaction found that when your car is ailing, odds are that you’ll be more satisfied with an independent repair shop than with a franchised new-car dealership.
Buy from dealerships with good service departments. Have your car serviced consistently at the same dealer, if you can, and buy from them if they excel. That said, You do not have to have your car repaired by the dealer you bought it from.
For a company that relies on independent dealers to present one face to its customers around the world, it must have uniform practices and performance standards for dealers and treat them all with equal consideration while recognizing that they are independent and unique in many ways.
Why do car dealers not do after sales service?
Many companies do not put a great deal of emphasis on after-sales service. One possible reason for that in Japan is that the automobile and consumer electronics industries (and many others) strive to make their products so well that they don’t require parts or service.