Does Zales do exchanges?
Zales Return Policy Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 60 days of the purchase (shipment) date for jewelry, and within 30 days from the purchase (shipment) date for watches.
How long does it take for a refund from Zales?
30 days
Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
Is there a return policy on Zales Jewelry?
Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Return and Exchange Policy.
How long does it take to exchange a Zales watch?
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories.
Are there any in store services at Zales?
Zales offers a variety of services and programs designed to protect your jewelry investment. These include our Lifetime Diamond Commitment, available on any purchase of covered diamond jewelry, and our in-store services. These services may not be available at all stores and prices and service time may vary.
Can you trade in colored gemstone at Zales?
Colored gemstone and lab-created diamond jewelry are not eligible for trade-in. We guarantee that the item you trade will be valued for trade in at Zales at 100% of its original net purchase price. Trade-ins of in-store and online purchases are accepted at most Zales locations.