What does an attendant console do?
Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators. With an easy to use interface, it allows you to perform any action in a click, saving you significant working time thus increasing your productivity.
What is Cisco Unified Attendant Console?
Cisco® Unified Attendant Console Advanced (Figure 1) gives corporate operators and receptionists the tools they need to professionally handle incoming calls with ease. Its powerful call-queuing engine helps your operators easily manage a high call volume from a variety of sources.
What is Cisco Auto Attendant?
Cisco Unified Communications Manager Auto-Attendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
Which of the following features are included in Imagicle attendant console?
Imagicle Blue’s Attendant Console allows to control IP Phone or Jabber softphone through the PC, with the following features:
- Make calls, hang-up and answer.
- Call hold and resume.
- Blind transfer.
- Announced Transfer, transfer completion or resume.
- Conference.
- Standard park.
What is Cisco Imagicle?
Imagicle Phone Lock is the software solution that lets you lock company phones directly from the phone, via web interface and directly from Cisco Jabber. Security, privacy and savings are guaranteed thanks to an intuitive and irreplaceable service.
What is UCCX?
Cisco UCCX is a contact center application for handling customer calls, chat and email enquiries. It is created by a company called Spanlink which is now called Calabrio and acquired by Cisco. It is for small to medium-size call centers and supports around 400 agents.
What is ARC console?
Arc Pro is an advanced attendant operator console, designed exclusively for Cisco Unified Communications. As the leading operator console solution for Cisco, it is used by thousands of organisations around the world to provide their customers with exceptional customer service through professional call handling.
What is the difference between auto attendant and IVR?
In traditional telecommunications, IVR refers only to systems that connect to a database, while Automated Attendant refers only to answering, routing and holding calls (functions that might be done by human attendants).
How does auto attendant work?
An auto attendant is a menu system that uses voice prompts to help callers navigate to the correct department. The automated attendant picks up the slack so that calls are directed to the right people or are at least sent to the company voicemail.
What are available Imagicle recording technologies?
Imagicle Call Recording can be integrated with Cisco UC platforms in three ways, which can also be used simultaneously to offer various services in the same environment.
- Built-In Bridge Recording on Cisco IP phones.
- Network-Based Recording on Cisco Voice Gateways.
- Dial-in Conference Call Recording with pilot number.
What Cisco calling platform can Imagicle integrate to?
Integrations: Imagicle gadgets dedicated to Cisco Webex. The apps you need for your smart workplace available within your favorite Calling platform, Cisco Webex.