What should I do if I have a problem with my car?
Check the fuel cap. Tear down and rebuild the engine. Charge a $3,000 diagnostic fee. Check all hoses and tubes. With any electrical problem in a vehicle, what is the first thing you check? Remove the battery. Unplug everything. Turn off the radio. Check the fuses and relays.
How to deal with a customer service problem?
Well, the customer gave the company a last chance. He canceled the payment and got back to the customer service asking if there is anything else he’d have to do. But this time, he reached a different representative. However this time… she is willing to listen. It was like night and day.
What to say if you don’t know the answer to a customer service question?
So the most important thing is that if you don’t know, admit it. Again, use the positive communication and say: “it’s a good question, let me check it” or “can you please give a second, I want to make sure I’m giving you the right answer.” Your customers don’t expect you to know everything, they expect you to help them.
Can you answer all of these questions an auto mechanic?
Tell the customer there is nothing you can do. Ship the car to the dealership. Request a per-hour diagnostic fee. Let the car sit for a few days and ignore the customer’s calls. Some performance vehicles — particularly German ones — require this to perform an alignment.
Can you fix both the problem and the customer?
The challenge is to fix both. Sometimes a customer is legitimately upset. For example, they may have brought their car in more than once to have the car serviced for the same problem. So, what will make them happy? Maybe the customer wants a refund for the repairs or a credit for a future repair.
What should I do if my customer wants to fix my car?
Maybe the customer wants a refund for the repairs or a credit for a future repair. Or, maybe the customer doesn’t want any financial compensation. They just want their car fixed and taken care of by a service rep who truly cares, shows empathy (that one’s important) and apologizes for the inconvenience.
How can I tell if my car mechanic is guessing?
One key to help you determine that your mechanic is guessing, if you receive an estimate for every part of the system that’s been effected, you need to seek a second opinion. Most independent repair shops, and a fair number of dealerships as well, make a big deal about the certifications of their mechanics.
What should I do if my car hesitates when I press the gas?
Here’s what you might discover—and what you can do to fix the problem: Dirty air filter. The Fix: Replace the air filter. The spark plugs may be dirty or worn. The Fix: Replace spark plugs. The ignition wires may be bad. The Fix: Inspect and replace ignition wires. Ignition system problems. The Fix: Check distributor cap or rotor.
Most Likely the issue as known is observed in Diesel Cars or Petrol Cars which comes with Turbo-charger. If your car has Turbo – you need to check for Inlet Pipe which may be lose or get Air Intake Filter checked – which may be clogged with Dirt.
How can I get my car fixed after a hit and run?
We can take care of the entire problem – help deal with getting your car fixed and keep your criminal record clean, while still making sure any victim is compensated. The other party who was damaged will already be paid off by your insurance company before we go to court. This is a key part of our typical defense strategy.
Can a person not understand a hit and run?
But at the time it happened, you didn’t think there was any damage. Whether you scraped a parked car, hit a road sign, scratched or bumped into another vehicle, or even something more serious, it is entirely possible to not fully understand what happened at the time. You may have thought it was just a near miss, and you went on your way.
What are the most common problems in cars?
15 Most Common Car Problems & Issues. 1 1. Noisy engine. A normal engine should be quiet. However, if you notice that your engine is producing a splattering, knocking, or rattling sound it 2 2. Dashboard warning lights. 3 3. Bad Wheel Bearings. 4 4. Smoke from the exhaust. 5 5. Poor fuel efficiency. More items