Why is Scottish Power customer service so bad?
It’s basically because Scottish Power failed to treat its customers fairly over a sustained period of time.” Many customers had to wait for unacceptably long periods before their calls were answered, while complaints were handled poorly and took too long to be resolved, Ofgem said.
Is Scottish Power any good?
Scottish Power was rated the second worst energy supplier for the second year running. Receiving just one star for value for money, it received three stars for bill accuracy but just two stars for each other category. It received an overall customer score of 55%.
Has anyone had problems with Scottish Power?
Scottish Power, which has more than three million customers, received the most complaints of any Big Six supplier last year, with 8,441 cases referred to the Energy Ombudsman in the 12 months to September 2019. Inaccurate bills and customer service issues were the biggest gripes.
Is British Gas cheaper than Scottish Power?
Verdict: Is British Gas better than ScottishPower? While neither firm is likely to be the cheapest in your area, it looks like British Gas takes the lead when it comes to the overall rankings. In most other areas, the 2 firms are broadly similar in what they provide their customers.
Who is the owner of Scottish Power?
Iberdrola
SPW Investments Ltd
Scottish Power/Parent organizations
Scottish Power is a vertically integrated energy company based in Glasgow, Scotland. It is a subsidiary of Spanish utility firm Iberdrola.
Are Scottish Power being investigated?
Energy regulator Ofgem is investigating ScottishPower in a bid to determine if the supplier breached rules around its smart meter obligations. Specifically, Ofgem is looking at its obligations to install smart meters for domestic customers in 2019.
Is ScottishPower better than British Gas?
Is ScottishPower part of British Gas?
Current members of the code are British Gas (including Scottish Gas), EDF Energy, E. ON, nPower, Scottish Power and SSE.