What is Massachusetts Chapter 93A?
Massachusetts has a statute that specifically enables the Attorney General and consumers to take legal action against unfair or deceptive conduct in the marketplace, called Massachusetts Consumer Protection law, Massachusetts General Laws Chapter 93A.
How long do you have to respond to a 93A letter?
within 30 days
Businesses are required to respond to this letter within 30 days of receipt. This is not a situation where it is simply a suggestion or best practice; failure to respond to a 93A demand letter may have serious consequences.
How do I respond to a 93A demand letter?
You must respond in 30 days. If you have received this letter( which must be sent by either certified or registered mail) you should keep the envelope with the green card, if applicable. You may also access the date of service through the USPS website in order to confirm the date of receipt and then work from there.
How do I file a complaint against a business in Massachusetts?
Office of Consumer Affairs and Business Regulation 501 Boylston Street, Suite 5100 Boston, MA 02116 Consumer Hotline: (617) 973-8787 or (888) 283-3757 toll free (MA only) Use our Question / Complaint Form to submit inquiries online.
What is a 93A demand letter?
Most times, a residential borrower must send a 30-day demand letter to the lender/servicer before filing a lawsuit that contains a Chapter 93A claim. The demand letter must identify the claimant and reasonably describe the unfair or deceptive act or practice and the injury suffered, as well as demand relief.
What is the Massachusetts consumer protection law?
The Consumer Protection Act (M.G.L. Chapter 93A ) protects people from unfair and misleading business actions. It gives buyers the right to sue in court and get back money they lost. The law also allows businesses to sue other businesses.
What is the purpose of the demand letter requirement in mass GLC 93A 9?
It tells the business or merchant that the aggrieved party intends to take them to court over an alleged unfair trade practice. These demand letters must contain certain pieces of information in order to meet the requirements of the statute: The letter must be sent 30 days before any complaint is filed in court.
What is the statute of limitations for actions brought under mass GLC 93A?
It explained that Chapter 93A claims “are subject to a four-year statute of limitations,” citing M.G.L. ch. 260, § 5A.
How does Consumer Protection Act work?
The Consumer Protection Act, implemented in 1986, gives easy and fast compensation to consumer grievances. It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services. If traders and manufacturers practice any illegal trade, this act protects their rights as a consumer.
What is the purpose of Chapter 93A in Massachusetts?
The purpose of Chapter 93A is to provide consumers protection and steps to take against a business or individual who has committed wrongdoing. The law provides consumers with the ability to sue a business in court should a consumer feel they were the victim of deceptive practices (source: Chapter 93A, Section 9 ).
What are the consumer protection laws in Massachusetts?
Chapter 93A of the Massachusetts General Laws, also known as the “Consumer Protection Act”, are laws put in place that protects and defends consumers and prohibits a business or individual from taking part in deceptive, devious, or unfair acts or practices (source: Chapter 93A, Section 2).
Can a consumer sue a business under Chapter 93A?
The law provides consumers with the ability to sue a business in court should a consumer feel they were the victim of deceptive practices (source: Chapter 93A, Section 9 ).
What are the prohibited acts in Massachusetts General Laws?
Prohibited Acts Chapter 93A of the Massachusetts General Laws, also known as the “Consumer Protection Act”, are laws put in place that protects and defends consumers and prohibits a business or individual from taking part in deceptive, devious, or unfair acts or practices (source: Chapter 93A, Section 2).