How do I talk to a person at National Grid?
Report a Gas Emergency
- Massachusetts: 1-800-233-5325 or 911.
- Rhode Island: 1-800-640-1595 or 911.
- Upstate NY: 1-800-892-2345 or 911.
What’s the phone number to national grid?
A complete list of National Grid phone numbers for customers in Massachusetts.
| Purpose | Phone Number(s) |
|---|---|
| Purpose Gas Emergencies | Phone Number(s) 1-800-233-5325 or 911 24-Hour Assistance |
| Purpose Report an Outage | Phone Number(s) 1-800-465-1212 24-Hour Assistance |
Does national grid give you a grace period?
There is a small grace period after the bill is due, so no late fees should be accrued. All service fees charged by them are passed along directly to the customer.
How long does National Grid service take?
Time: Varies, 2-3 weeks A civil and/or manhole survey may be conducted by National Grid. Time: Dependent on complexity of the job. The electric design for the new service is completed and approved.
How long do you have to pay National Grid bill?
Both are calculated based on your current account balance. When is payment due? The two installment dates are determined at time of enrollment, with final installment due within 42 days. Every month when the current charges are billed.
Does National Grid have a forgiveness program?
The Forgiveness Program, also known as the Arrears Management Program, is available to customers on income-eligible discount rates who have a balance of at least $300 that is more than 60 days past due. If your account is still active, no down payment is required.
Can you refuse to give your Social Security number?
Yes, you can refuse unless you’re legally required to provide your Social Security number (SSN). However, there’s also no law preventing businesses from asking for it or refusing you service if you don’t provide it.
Can I transfer my national grid account to someone else?
If you’re moving you can transfer services from one location to another.
Is National Grid sending people door to door?
The company does not conduct sales door-to-door and National Grid does not offer residential equipment inspection and maintenance service. Customers should always ask to see the identification of anyone attempting to gain entrance to their home — especially if the customer did not initiate a service call.