How do I make a complaint to FNB?
Talk to us You can also tell us how you feel by sending an email to [email protected] or contacting Complaints Resolution team on 087 575 9408.
How do I contact FNB customer care?
Telephone
- 087 575 9406.
- 011 369 1189.
Is there a banking ombudsman in South Africa?
The Ombudsman for Banking Services is Advocate Clive Pillay.
How do I file a complaint against a bank?
The Federal Reserve urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation. You can file a complaint online through the Federal Reserve’s Consumer Complaint Form.
How do I lodge a dispute with FNB?
Disputes
- Contact details. Credit card dispute.
- 087 575 1111. Debit card disputes call centre.
- 087 575 9404. Follow up lodged disputes.
- 011 352 9904.
- Email. [email protected].
- Dispute forms. Download and complete the relevant document(s) to report disputes. Dispute form [0.790 KB]
Can FNB call me back?
We will contact you within two business days. Alternatively, you may contact us directly on 0860 362 227 to follow up on this enquiry. To track the status of your call me back form go to the FNB.co.za homepage. Choose the option: Contact and Tools then select Call me back status.
How to contact FNB Bank in South Africa?
Telephone 08601 FOREX (36739) Operating hours 08:00 – 17:00(Mon – Fri) Email [email protected] International If you are dialing from outside South Africa, please dial the following number. Tel: +27 11 352 5025 Foreign Exchange Branches
What to do if you have a complaint with FNB?
Log a complaint with FNB if you are unsatisfied with the outcome or should you not get a response from us within 20 days you can approach the Ombudsman for assistance. The FAIS Ombudsman resolves disputes between the Bank and its customers. NCC is regulated by the Consumer Protection Act (CPA).
When is the best time to contact FNB?
Operating hours Secure Chat Chat directly to your team of bankers 24/7, any time, any day via Secure Chat on the FNB App Telephone Your team of bankers will be available on 087 5777 000 to help you from: 8 am to 6 pm Monday to Friday, and 8 am to 1 pm on Saturdays.
When to complain to the Bank of England Ombudsman?
The Ombudsman for Banking Services together with the Code of Banking Practice strives to manage the relationship between the Bank and its customers. Log a complaint with FNB if you are unsatisfied with the outcome or should you not get a response from us within 20 days you can approach the Ombudsman for assistance.
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