How do I contact CrossCountry trains?
We aim to respond within 10 working days. However, if you require a more urgent response, then please contact our Customer Relations Team on 03447 369 123 (Option 3) who are open Monday to Sunday 0800-1600.
Who owns CrossCountry trains?
Arriva
Arriva UK Trains
CrossCountry/Parent organizations
CrossCountry is part of the Arriva group, one of the leading providers of passenger transport in Europe. Arriva employs more than 60,000 people and delivers over 2 billion passenger journeys across 14 European countries each year.
Can you get compensation for Cancelled train?
You can get a full refund if your train journey is cancelled. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund. You should try to claim within 28 days, but some train companies allow longer.
Is CrossCountry trains owned by Virgin?
The company traded under the Virgin Trains brand, along with the InterCity West Coast franchise, however the two franchises were operated by separate legal entities….Virgin CrossCountry.
| Overview | |
|---|---|
| Fleet size | 34 Voyager and 44 Super Voyager sets |
| Parent company | Virgin Group (51%) Stagecoach (49%) |
| Reporting mark | VXC |
Do cross country trains have plugs?
Power sockets for laptops and mobile phones are located next to almost all seats in both First Class and Standard Class accommodation.
Can you drink alcohol on Cross Country trains?
Please note, alcoholic drinks are sold and served to over-18’s only. All items and offers listed are subject to availability, may change or may be withdrawn at any time. DID YOU KNOW? Reusable cups are now accepted on-board our trains, helping to reduce our usage of paper cups.
What type of trains do CrossCountry use?
CrossCountry operates a fleet of 57 Voyager and Super Voyager trains from Cornwall and the South Coast to Manchester, Newcastle and Scotland via Birmingham. The entire Voyager fleet was put through a refurbishment programme to provide extra seats and luggage space on all trains.
Will CrossCountry get new trains?
CrossCountry will receive £2.5m in funding from the UK Government to introduce improved trains onto its network from May. CrossCountry trains will include more than 20,000 extra seats each week on long-distance routes from the beginning of December. Work has begun to improve rolling stock as it becomes available.
Can I get on another train if mine is Cancelled?
If the train you purchased a ticket for is cancelled or is delayed and you still decide to travel, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed).
How do I get a refund if I miss my train?
You may get refund from railways by filing TDR (ticket deposit receipt) as per extant rules citing reasons for not travelling. Since chart has been prepared you can’t cancel the ticket, you can only file TDR within one hour after departure of the train from charting station.