Can you transfer money from one SmartRider to another?
If you’ve registered your SmartRider and it’s lost or stolen we can transfer your remaining balance to your new card. At the start and end of each journey, place your SmartRider card over the picture of the card on a card reader on the bus, on the ferry or at the train station.
How do I cancel my SmartRider?
Hotlist your card to protect the remaining balance and deactivate your card. Call Transperth as soon as possible on 13 62 13 or visit a Transperth InfoCentre to hotlist the card. This protects the remaining balance but deactivates the SmartRider forever.
Can I put my SmartRider on my phone?
The free Transperth app is available to download on iOS and Android devices. By logging in to My Account, you can register and manage your SmartRider and Autoload, My Alerts email and app notifications, SmartParker and access to bike shelters. Don’t have My Account?
Can I use someone else’s SmartRider?
Once you have registered your SmartRider card, nobody else can register it.
What is SmartRider autoload?
Autoload is an automatic direct debit that tops up your card when it falls below a certain amount. Autoload can be activated by logging into Transperth’s My Account. You can add a card in the bottom left under My SmartRider. Your SmartRider number is on the top right of your card.
Why is my SmartRider card not active?
Your SmartRider stores information including your concession status, Autoload status and card balance. If you do not travel/ tag on in the first week, or if it has been over two weeks since you last used the card, it is possible that the pending action will not be applied to your SmartRider on the first try.
How long does it take to activate a SmartRider?
between 12 and 24 hours
The system takes between 12 and 24 hours for your latest transactions and any changes to appear online.
What is my SmartRider number?
Text your SmartRider card number (the nine digits after the SR letters) and we will reply with your SmartRider balance. You should text 13 62 13 for Telstra and Optus customers only. Other customers will need to use 0456 13 62 13 instead. Find out more about SMS services.
How long does SmartRider take to activate?
Where is my SmartRider number?
What happens if you forget to tap off?
If you do not tap on but do tap off at the end, you will be charged the default fare. If you tap on at the beginning and then forget to tap off at the end of your trip, you will be charged the default fare for an incomplete trip. Incomplete trips are not counted towards the Weekly Travel Reward on your Opal card.
How do I transfer my SmartRider card balance?
To find out about your type of card go to SmartRider Types. If you obtain your new SmartRider at an InfoCentre – you can transfer the balance from your hotlisted card onto your new card at time of purchase. Transperth InfoLine. Wait 24 hours after we have issued your new card and then contact the Transperth InfoLine.
How to check your SmartRider card balance on mobiweb?
1 Simply enter your nine digit SmartRider number found on your card and click “Show Balance”. 2 Your SmartRider card balance will be displayed, along with Autoload and concession expiry if applicable. 3 Note: Balance may not include transactions that have occurred within the last two days. More
What happens if you lose your Transperth SmartRider card?
Transperth takes no responsibility for any actions/transactions occurring prior to the card being reported as lost or stolen so make sure you let us know as soon as you notice it’s gone so we can hotlist it. Deactivation is permanent and irreversible meaning we cannot reactive your SmartRider.
Is the SmartRider a reusable public transport card?
SmartRider is a reusable smart card, which allows easy, hassle free travel on Transperth public transport services.