Are no refund policies legal?
The United States does not legally require businesses to have a return and refund policy nor does it prevent them from having a no refund and no return policy. Some states do require that this policy be conspicuous, but that should be the case regardless of where your business is located.
What is the meaning of no return no exchange policy?
This “No Return, No Exchange” policy only refers to those goods which, at the time of the sale, had hidden defects or imperfections. Hence, it cannot be availed of where the defect of the goods was due to the mishandling of the buyer, or in cases of “as-is-where-is” transactions, or in sale of second-hand articles.
What is a refund exchange policy?
In essence, a Return & Refund Policy is a policy that dictates under what conditions customers can return products they’ve purchased from your eCommerce store and whether you’ll reimburse them or not. It will also let your customers know the time frame within which your company can accept returns.
Can a company offer no refunds?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
What does a no refund mean?
What Is a No Refund and No Return Policy? A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return. No refund, exchange only policy — states that customers can only exchange items they wish to return, rather than get a refund.
Is no refund policy legal in India?
However, at the same time it is necessary to note, that as there is no particular law that exclusively forbids no-refund clause (unless there is certain circumstance like delivery of defective goods) or makes contracts void, judgements in these cases primarily depend on the discretion of court and circumstances of the …
How do you tell customers no return?
Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.
How do you say no in a positive way?
Here are 10 ways for you to say ‘NO’ in a polite manner:
- I’m honoured but I can’t.
- I wish there were two of me.
- Sorry, I’m booked into something else right now.
- Sadly, I have something else.
- No, thank you but it sounds lovely, so next time.
- I’m not taking anything else right now.