What makes a good customer service?
Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
What are the 3 core values?
Putting all of this together, you want three core values that build high-trust relationships in your work and personal lives, and can be unpacked into all the other important values. That brings us to the three core values that are critical for developing great relationships: Wisdom, Performance and Love.
Why is good customer service important?
Customer service is important because it can help you to: Increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word-of-mouth about your business.
What companies have great customer service?
Two companies that have done this very well are Apple and Zappos. Apple Stores, well-known for the great customer service, are perhaps the most “social” retail environments in the country, and it’s no accident.
What are the principles of excellent customer service?
Principles of good customer service. The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. To ensure you provide the best customer service:
What makes for exceptional customer service?
Exceptional customer service involves exceeding customer expectations, where the standards and level of service received exceed what the customer could reasonably define as normal or expected. It is very hard to measure, as the standards rise with each initiative or innovation designed and implemented by your competitors.
What are good customer service tips?
10 Tips for Providing Great Customer Service to Your Clients 1. Respond to Clients as Soon as Possible 2. Keep Clients Updated 3. Go the Extra Mile 4. Fix Your Mistakes 5. Listen to Your Clients 6. Keep Your Promises 7. Don’t Confuse Clients with Jargon 8. Be Patient 9. Know Everything You Need to Know 10. Put Yourself in Their Shoes Related Content