What is the difference between emotional labor and emotional work?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What counts as emotional labor?
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and managers.
What are the two types of emotional labor?
Emotional labor is characterized by two main regulation strategies: surface acting and deep acting. However, which strategy consumes more energy?
What does emotional labor look like?
Initiating difficult conversations, managing children’s schedules, remembering to send birthday and holiday cards to relatives, and asking for help (sometimes repeatedly) emptying the dishwasher: These are all examples of emotional labor, as it is commonly defined today.
What are examples of emotional labor on the job?
To perform emotional labor, employees may use deep acting to modify their inner emotions, like “pump themselves up” before going out on the work floor (for example, a teacher may do this on the first day) or doing pep talks (for example, flight attendants reminding themselves that passengers are their guests on this …
What are the four components of emotional labor?
Morris and Feldman (1996) suggested that emotional labor be best conceptualized in terms of four distinct dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be displayed, and emotional dissonance.
How do you fix emotional labor?
Feel like emotional labor may be taking a toll on your job satisfaction? Try these six ways of managing it:
- Don’t belittle its importance.
- Recognize the efforts of others.
- Require fairness.
- Resist bottling up feelings.
- Take care of yourself.
- Look for flexible arrangements.
- Browse Open Flexible Jobs.
Why is emotional labor so exhausting?
But part of why emotional labour can feel exhausting and inauthentic is the feeling of control. Our need for control and autonomy is really high. In the workplace, requirements are sometimes explicitly laid out, so that we don’t have any control but must engage in those behaviours.
What is emotional labor give five examples of emotional labor?
Why is emotional Labour important?
Emotional labor occurs when workers are paid, in part, to manage and control their emotions. Emotions at work are an important part of company life. Help people understand their reactions to emotional labor, and develop policies and procedures to reduce the negative impact of emotional labor.
Is emotional labor harmful to employees?
Emotional labor has been linked to various job-related negative behaviors and adverse health outcomes, such as job dissatisfaction, loss of memory, depersonalization, job stress, hypertension, heart disease, emotional exhaustion, and burnout,8 and has even been shown to exacerbate cancer.
How can I reduce my emotional labor?