Is it good to have canned responses in live chat?
Such a quick reaction has a great effect on your customer support and reputation. Just think of those customer reviews calling your customer service “super fast,” “exceptional,” and “much better than XYZ” A live chat app is your best bet to make it happen. Canned responses are included as one of many useful service features there.
How to avoid confusion in a live chat?
Avoid any confusion (and unnecessarily long chat) by clarifying your understanding of the customer’s issue before you give them any instructions or potential solutions. “ Let me see if I have this correct.
Can a canned response be edited on the go?
Each canned response can be edited on the go shortly before it is sent. If the response requires only slight adjustments to fit the customer’s case, you can quickly edit the message content and then send it.
What to do with canned responses in customer service?
If the response requires only slight adjustments to fit the customer’s case, you can quickly edit the message content and then send it. Since the quick response message content is prepared beforehand, you can think about the response more thoroughly – check overall spelling, grammar, and/ or vocabulary.
How do I end chat with ShipStation support?
Use the Pop Out icon to pop the chat widget out of your browser into its own window. Our chat widget leaves it up to you to end the chat! Once the chat is done, click the three dots and then click End Chat. Then click the End button (or Cancel, to go back to the chat).
Are there transactions to accept but I do not?
In some cases, Quicken will tell you that you have downloaded transactions to accept but you do not see any transactions that can be accepted. Ensure the Search bar above the register is cleared. Text in the Search bar will adjust the register to only show transactions that match that text.
How to ask a question in ShipStation support?
Anyone can ask a question in the Contact widget. The widget will offer suggestions for help articles that may answer your question. If the results do not provide what you need, you can then choose Contact Support. If you are not logged into ShipStation, you will be presented a ticket form to fill in and submit your support request.