How to contact Yoox by phone?
You may contact YOOX at any time, either by writing to the address indicated above, by calling 0800 046 3688 or by logging a request with our Customer Care team via the online form, selecting “privacy” from the dropdown menu.
Is yoox real or fake?
Yes, all of the products on yoox.com are authentic, guaranteed by direct and well-established relationships with designers, manufacturers and authorized dealers.
Where is yoox?
Milan , Italy
YOOX Net-a-Porter Group
| Type | Società per Azioni |
|---|---|
| Headquarters | Milan , Italy |
| Area served | Worldwide |
| Key people | Geoffroy Lefebvre (CEO), Federico Marchetti (Chairman) |
| Products | Fashion products |
What is yoox Customer Care email?
9.3 For further information on our Privacy Policy, you can contact our Customer Care, selecting “Privacy”, or send a request to the email address [email protected] or to the registered office of the Vendor (YOOX NET-A-PORTER GROUP S.p.A., via Morimondo, 17 – Milan 20143, Italy).
What is yoox customer service email?
For further information on our Privacy Policy, you can contact our Customer Care, by selecting “Privacy”, or send a request to the e-mail address [email protected] or to the Vendor’s office (YNAP Corporation, 100 Fifth Avenue, 11th Floor, New York, NY 10011).
Is yoox return free?
Return Policy You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how: Fill out the Return Form. We will deduct a flat Return Fee of USD 6.95 (plus Sales Tax on this fee, where applicable) from your refund.
Where does yoox ship from?
Where do you ship my order from? Our warehouse in Bologna (Italy) will prepare your order and ship it to our U.S. distribution center.
What is yoox return policy?
Return Policy You can return any item purchased on yoox.com within 60 days of the delivery date. Here’s how: Fill out the Return Form. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Does yoox sell fake clothes?
No they are not fake!
How do I return something to yoox?
How do I cancel an order on YOOX?
You can request to cancel your order at any time before your order is shipped, from the Follow Your Order page or by contacting our Customer Care. Your credit card will be charged 5 days after the order has been placed.
Does yoox do price adjustment?
We gladly match reduced prices within 3 days of your order’s delivery date for the same item on yoox.com. Please Contact Us within this time and we will be happy to issue the refund.
Is there a return policy for Yoox products?
The above-mentioned points are about the Yoox refund policy. The company ensures that the customer can return and gets a refund with a smooth and issue free process. Just like the Yoox return policy and Yoox refund policy, the company doesn’t have any Yoox exchange policy. The customer can return the purchased item.
How long does it take to get money back from Yoox?
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email. Moneyoox: the reimbursed sum will be available within 24 hours of the Return Confirmation email. Visit our Moneyoox section for more information.
What’s the best way to return a package?
The Vendor recommends you use the courier UPS (www.ups.com) for returning products, as packages sent by UPS are trackable. If you use UPS and the pre-printed label – which includes the return address – provided within the original shipment, you will not be required pay the return shipment costs upfront.