How do I set up my IVR PBX?

How do I set up my IVR PBX?

Set up an IVR

1. Go to Settings > PBX > Call Features > IVR, click Add to add an IVR or edit the default IVR.
2. Edit the Basic settings of the IVR.
3. Click Key Press Event tab, set the destination based on callers’ key presses.
4. On the Key Press Event page, set the Timeout destination and the Invalid Destination.

How do I add IVR to FreePBX?

IVR configuration in FreePBX 13.

1. Go to Application->IVR menu and press Add IVR.
2. Enter IVR Name.
3. Select audio file in Announcement field.
4. (optional) Set Enable Direct Dial to Enabled if you want callers to be able to dial extension numbers while listening to the greeting.

What is auto attendant IVR?

Auto-Attendant is a particular simplified application of IVR technology with the function of a virtual receptionist. Its main purpose is to greet callers and transfer them to extensions or departments in a company without involving assistance from a human receptionist.

How do I set up free IVR?

To create a free IVR menu and configure your voice menus, sign into the web app, by clicking on the settings icon bottom left and then on Company settings -> Telephony -> Voice apps….Menu actions

1. Play a message.
2. Connect to user.
3. Connect to phone number.
4. Connect to voice app.
5. Connect to SIP address.
6. Disconnect.

How do you get IVR?

IVR allows you turn a regular number in to an Artificial Intelligence equipped number, which can handle your calls automatically, forward them to agents and respond to your customer queries. To get a IVR number for your business call now on 955-444-3322.

How do you set IVR on Issabel?

From the Issabel dashboard, click PBX from the top menu bar. Choose the PBX configuration. Then, click on IVR from the left hand menu. Now click on Add a new IVR.

What is IVR in free PBX?

An IVR or “Interactive Voice Response” menu allows callers to interact with your telephone system via their telephone keypads.

Is auto attendant the same as IVR?

Do the terms Automated Attendant and IVR mean the same thing? It depends on who you ask. In traditional telecommunications, IVR refers only to systems that connect to a database, while Automated Attendant refers only to answering, routing and holding calls (functions that might be done by human attendants).

What is auto attendant in VOIP?

An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the desired department.