How do I open a case on eBay?
You’ll see items you bought in the last 60 days when you go to your purchase history. To see older items you’ve bought, you can change the date range displayed. Go to See orders from at the top of your purchase history and choose the year from the dropdown.
How do I file a complaint with eBay?
How To File eBay Seller Complaints
- Customer Support: 1-866-961-9253.
- Technical Support: 1-866-961-9253.
What happens if I open a case on eBay?
If you are a buyer escalating a case against a seller and judgment is in your favor, eBay will refund your purchase price plus original shipping. If you are the seller and didn’t receive payment from the buyer, you can request refunds of final value fees or any credits you may be owed.
When should I open a case on eBay?
Open a case If your item hasn’t arrived or isn’t as described, contact the seller by opening a case in the Resolution Center. Let the seller know how they can help resolve the problem.
Can you open a case in eBay and PayPal?
Buyers can now file with eBay and PayPal simultane…
How do I find my case on eBay?
Go to your Seller Dashboard. Expand Closed without seller resolution. Select See cases and find the item in the list. Select See details and then send us an appeal.
How do I contact eBay with a problem?
To contact us:
- Click Help & Contact at the top of most pages.
- You may be asked to sign in.
- Select the topic that best matches your issue from the menu.
- We’ll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we’re available.
Can eBay make you give a refund?
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn’t arrived. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute.
What happens if eBay seller won’t refund?
- If the seller doesn’t offer returns, the buyer must request a return no later than 3 calendar days after the estimated or actual delivery date.
- If the seller offers returns, the buyer must request a return within the seller’s stated return window.
How do you open an unpaid item case on eBay?
You can open a case manually through the Resolution Center or use eBay’s automated Unpaid Item Assistant. The Unpaid Item Assistant will open and close cases for you. Once the assistant opens a case, the buyer has four days to make payment. If the buyer pays, the case is closed.
How do you open a dispute on eBay?
Access eBay’s Online Dispute System. To open a dispute, first visit eBay’s online dispute resolution system. Click here to be directed to the resolution center. You may be required to sign in using your eBay login and password.
How do you file a claim on eBay?
Here’s how to file your claim: Go to Shipping labels in My eBay or Seller Hub. Find the shipping label for the item and select Create claim under More actions. Fill out the claim form. You’ll receive an email confirmation about your claim, including the policy number, claim amount, and claim number.
How do you resolve a problem in eBay?
Go to the Resolution Center – opens in new window or tab .