How do I contact ZUKU customer care?

How do I contact ZUKU customer care?

24/7 hour call center

1. Zuku line: 0205 205 205 {calls from Zuku landline are free}
2. Safaricom: 0719028200 / Airtel: 0732132200.

Why is my ZUKU not working?

If the lights aren’t working right, power off the modem &/or router for 15 seconds and power them back on. If the lights still aren’t working right, there could be an issue with the modem, router, or internet connection. Contact Zuku Contact Center. Clean it: A little dirt won’t hurt, but don’t let the dust collect.

How do I reconnect ZUKU after payment?

Reset Wifi

1. Log into our website; www.zuku.co.ke and click “Select Service” under Zuku High Speed Internet.
2. Select “My Zuku Account” to login.
4. Select Wi-Fi Reset.
5. Select “Reset Password” to view or change your WiFi name and password.
6. Click “Reset” to complete the operation.

How can I activate ZUKU WIFI after payment?

You can access Zuku Wifi by enabling Wifi on your wireless device, on the available wireless network connection, select Zuku Wifi and launch your browser. The browser will take you to a blank page, open the page you wish to browse and this will automatically redirect to Zuku Wifi sign in page.

Does ZUKU refund money?

for multi-month subscriptions, Wananchi may, depending on the circumstances of the termination of the Service, refund or credit for any amount paid for the unused portion of the subscription period.

How do I find my ZUKU number?

View Account Number

1. Dial * 502#
2. Enter 1. ( Account Information) then press send.
3. Enter 4. ( View Account Number) then press send.

How do I clear error on ZUKU?

Hello George,your account is active on Zuku Smart,we have refreshed it,please confirm whether service has resumed,you can also dial *502# self help service through your registered phone number with Zuku then select fix error to clear the error code on your screen.

How do I fix ZUKU signal?

No signal on your TV? Check and confirm the cable from the TV to the Zuku Decoder is in place and firmly fixed. Check the Input Selection from your TV Remote and confirm the input source is Zuku Decoder. Check if the decoder is on standby, if so, put it on.

How do I renew my ZUKU subscription?

ZUKU FIBER

1. Go to M-PESA on your phone.
2. Select Pay Bill option.
3. Enter Business no. 320320.
4. Enter zukuXXX in account code where XXX is your Zuku account number e.g. zuku122.
5. Enter the Amount.
6. Enter your M-PESA PIN and Send.
7. You will receive a confirmation via SMS.

How long does ZUKU take to refund?

If you wish to cancel your membership and request a refund in accordance with the terms herein, you should contact Zuku directly via facsimile or via e-mail through our “Contact Us” link referenced on the home page of the Website. Approved refunds will be made within 45 days of your cancellation of your membership.