What happens if your eBay account is below standard?
Any time you fall below standard after being above standard or Top Rated, you will receive the same guidance and three-month opportunity to improve your performance, without additional performance-based selling limits or selling restrictions on your account.
What is eBay minimum seller performance standards?
Your seller’s performance has to meet performance standards requirements on eBay. You’ll need to: Have at least 100 transactions and $1 000 in sales with US buyers over the past 12 months. Have a maximum percentage of transactions with defects (including transactions cancelled by seller) less than 0.5%
How do I increase seller’s performance on eBay?
Here are a few ways you can help increase your eBay seller ratings quickly:
- Provide Accurate Item Descriptions.
- Request Feedback.
- Communicate.
- Ship Items Immediately.
- Follow up on Negative Feedback.
- Use Multi-Channel Listing Software.
What are the maximum percentage of defects to maintain above standard and eBay Top Rated seller?
Transaction defect rate
| Requirements | All Sellers | eBay Top Rated Sellers |
|---|---|---|
| Maximum percentage of transactions with defects | 2% | 0.5% |
| Maximum number of unique buyers affected before seller status is affected | 4 | 3 |
How long does a defect stay on eBay?
If you receive a defect due to any of the circumstances stated in our Seller performance and feedback policy, we’ll automatically remove it within 72 hours. Was this article helpful for you?
How do I increase my defect rate on eBay?
Answers (4)
- shipping metrics… ship within Your stated time.
- Item Not as described…work on the quality of Your pictures, work on your descriptions, make sure every flaw is listed.
- Keep better track of Your inventory.
- You could Sell lots of Small items to lower the percentage of Your defects. (
What counts as a defect on eBay?
A defect is a part of a transaction that eBay considers to have created a bad shopping experience for buyers.
What evaluation period is the seller on 3 months or 12 months?
If you’ve had 400 or more transactions in the last three months, you’re evaluated over that three-month period. If you’ve had fewer than 400 transactions in the last three months, you’re evaluated on the past 12 months. These timelines help us make sure we’re evaluating you as fairly as possible.
How can the seller standard be improved?
Tips for sellers to enhance their standard level
- Dispatch items within your specified dispatch time.
- Manage inventory and keep items well stocked.
- To minimise returns, describe your item accurately, including lots of pictures and item specifics in your listing.
How long does eBay performance review last?
What’s eBay’s performance evaluation period? We evaluate your performance every month. The length of time we look at in each evaluation depends on how many recent transactions you’ve had. If you’ve had 400 or more transactions in the last three months, you’re evaluated over that three-month period.
How many defects can you get on eBay?
We don’t count more than one defect per transaction.
Do eBay defects matter?
The eBay Defect Rate: What It Is, Penalties, and Management Strategies. Your eBay defect rate is the single most important metric you have to worry about as a seller. If it gets bad, you can expect search penalties, selling limitations, eBay Store downgrades, and even higher fees.
How are seller performance standards calculated on eBay?
Your seller performance level is calculated by looking at your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. To see how each of these measures can affect your seller rating, please see our article on seller performance standards.
When does your seller level fall below standard?
Your seller level can fall to Below Standard if your transaction defect rate is above 2% or if your percentage of cases closed without seller resolution is above 0.3%. Buyers can’t see that your seller level is Below Standard.
What makes a seller a Top Rated Seller on eBay?
To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Only your transactions with US buyers count toward your seller performance rating on eBay.com.
What happens if my eBay store is below standard?
We may downgrade your eBay Store to the Basic level if you’ve been Below Standard for more than 60 days; You’ll be unable to access the partial refund tool; Usually, we will only apply permanent selling restrictions when your account has been evaluated as Below Standard for at least 2 consecutive months.