What are the main learning from the dabbawala case?
Encourage self-disciplineThe dabbawalas are self-motivated to be disciplined, not because they have a superior telling them what to do, says Manish. “They work right because it’s the right thing to do. Self-discipline is the way to make an organisation great.”
What is the motto of dabbawala how do they achieve it?
“No excuses” is their motto. Dedication. It took more than 100 years for dabbawalas to get the recognition they deserved. In our success-hungry world where people think of perks before performance , we should learn to uphold the dabbawalas’ high level of service and job performance .
How does the dabbawala system work?
At each station, boxes are handed over to a local dabbawala, who delivers them. The empty boxes are collected after lunch or the next day and sent back to the respective houses. The dabbawalas also allow for delivery requests through SMS.
What factors made dabbawala system successful?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.
Which principles of management are practiced by Mumbai Dabbawala?
Each Dabbawala is governed by THREE principles – Work is Worship; Customer is God, and there is no substitute for hard work.
Which deities do the dabbawalas worship?
The dabbawalas belong almost exclusively to the Vakari community, which worships the Hindu god Vithala. Vithala teaches that giving food is one of the greatest donations you can make.
What is the strategy of Mumbai Dabbawala?
Mumbai Dabbawala either walks or use cycles to reach a place of collection and later assemble at their collection point by 9.30 am. These boxes are then transported from one local railway station to another station and from here to actual destination by lunchtime.
How many hours does a dabbawala work what is profit and success rate of delivery in meeting demand?
The food dabbas that they carry has a shelf life of 4 -5 hours. The total delivery time is 6 hours – 3 hours from house to office and 3 hours from office to house. Each box shifts hands in transit 6 times and same in return as an empty tiffin.
What are two secrets of the dabbawalas unity?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’.
What are the secrets of dabbawalas unity?
During the Session Dr Pawan Agrawal shared the success mantra of Mumbai Dabbawala Association. He said just two thoughts; “work is worship” and “customer is God” are driving the 125 year old institution. That is the culture and attitude with which 5000 dabbawalas work.
What should be included in a dabbawala case study?
If one is asked to complete a dabbawala case study, he will need to learn about the general principles of the profession, find out about the style and manner of dabbawala’s work and value the importance of this job for the country. A good case study should be informative and answer to all the questions set at the very beginning.
What is the meaning of dabbawala in India?
In India dabbawala is the name of the person, who collects empty boxes from the consumed food to the companies which own them. In India workers do not have time to cook for themselves at lunch, so they take advantage of the numerous companies which offer the food which resembles the one cooked at home and carried by a delivery man.
How are the dabbawalas in the supply chain?
CONCLUSION • In this highly technologically advanced time ‘dabbawalas’ are working absolutely without technology. They have an excellent supply chain, despite the fact that they don’t even know what it means. • Most of the people working with them are semi-literate but still they read the tiffin code correctly and deliver it.
What’s the final stage of the dabbawala journey?
• Usually, since it is more of a pleasant journey compared to the earlier part of the day, the dabbawalas lighten up the moment with merry making, joking around and singing. 3:30 – 4:00 pm This is the stage where the final sorting and dispatch takes place.