Is it bad to name your business after a famous mark?
If you’ve named your business after a very famous mark, it would be a good idea to pick a new name. Even if you had a good argument as to why you were not infringing the very famous mark, the other company could certainly outspend you on attorneys’ fees and court costs. My advice is just don’t go there.
What’s the best phrase to use in customer service?
Let’s explore a few essential customer service phrases that can be used to improve nearly every support interaction. Make use of your “playbook” of phrases and words when it makes sense, but don’t use them as a crutch. Unique replies can be crafted using a list of saved replies, but be sure to include a personal touch, too! 1. “Happy to help!”
Is it good to be curious about your customers?
It’s a good thing you’re curious, since the road to growth and innovation is paved with customer feedback. The best marketers and business leaders I know are customer-obsessed, and in a world of countless opportunities to measure, benchmark and act on feedback from employees, customers, partners, and more, that obsession is only growing.
What happens when you don’t say the customer’s name?
If you’re not using the customer’s name in your greeting, you’re missing an opportunity to use the psychology of consumer behavior to your advantage. Dale Carnegie advised readers to “Remember that a person’s name is to that person the sweetest and most important sound in any language.”
When to use the name of the customer?
On the phone, you can use a customer’s name not just in the greeting, but also during the call and as you say goodbye. Don’t be lazy in your emails. Don’t just jump into the message. Start with a proper salutation and use the person’s name.
When to use the right customer service phrases?
Using the right customer service phrases in even the most straightforward support interactions can transform a good customer experience into a great one. On the other hand, using the wrong phrases can make an otherwise exceptional support experience feel impersonal.
Why is it important to remember your customers name?
First impressions mean a great deal and it demonstrates that you take them and their business seriously when you use their name. It helps to build loyalty. People love doing business with companies that remember your name and provide personal treatment.
What happens when a customer name is misheard?
Misidentified consumers felt less respected, whereas those who were identified correctly felt more respected. When our names are not only called, but called properly, we feel a sense of intimacy and understanding — especially when it’s a name that often misheard or misspoken.