How do I contact Qantas by email?
If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional Qantas regional offices. Members of the Frequent Flyer program can receive help on the web chat (agent or chatbot) or by e-mail: [email protected].
How do I check my booking com confirmation?
If you have a Booking.com account, you can also find your confirmation under the Bookings section of your account. If you still need us to resend your confirmation email, reach out to our Customer Service team.
Do I have a Qantas frequent flyer number?
If you’ve forgotten your Qantas Frequent Flyer number, call 13 11 31 and select menu option 4 for the Frequent Flyer Service Centre. Consultants are available between 7am and 7pm (AEST) Monday to Saturday and will be able to help you retrieve your membership number using other identification information.
How long is Qantas hold time?
40 minutes on hold The average wait time for Qantas was 39 minutes 37 seconds (and more than 50 minutes if you call after midday).
How do waiting list tickets get confirmed?
Waiting List (WL): If the passenger status is marked as WL followed by a number then the passenger has a waitlisted status. This can get confirm only if the passengers who have booked before you for the same journey cancel their ticket.
When do I need a confirmation page for Qantas?
A confirmation page is issued when additional checks are required before you travel. Print your confirmation page and take it with you to the Online Check-in counter where you must present your travel documents to a Customer Service Agent.
How can I use my Qantas flight credit?
To use your Flight Credit for your next Qantas flight, simply enter your credit reference and last name in the boxes above. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights. If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels.
How can I change my hotel booking with Qantas?
Manage your hotel bookings. If you are a Qantas Frequent Flyer member, you can change or cancel your booking online through Qantas Hotels. Alternatively, changes can be made by calling Qantas Hotels.
How can I redeem my Qantas gift voucher?
You can redeem your Qantas gift voucher online through manage booking or by phone. Booking fees apply to redemptions over the phone. To change or cancel your booking contact Qantas holidays, quoting your booking reference. The conditions on the package type booked may restrict changes. Service fees may apply.