What happens every time you talk to a customer?
Every time you talk to a customer is an opportunity to refresh your understanding of them. For B2C (business-to-consumer) companies this might feel overwhelming—you’re likely speaking to hundreds of different people each day.
What’s the best way to talk to your customers?
1. Define your tone to streamline all communications 2. Research your clients to empathize with their needs 3. Listen more than you talk! 4. Prioritize responses to keep yourself sane 5. Lean on templates and automations to keep yourself sane (part 2) 6. Get your customers’ details right 7.
How to talk to a customer at the help desk?
Your help desk should allow you to automate using the customer’s name. Just be sure to get it right — use the name they use! Sérgio is Sérgio, not Sergio. Katie is Katie, not Kate. If you don’t have the person’s name, go with a friendly, generic greeting: “Hey there!” 6. Talk their talk
Do you need to be an expert to talk to customers?
Think of it as a mystery-solving game, where every customer is a challenge and your goal is to come up with a solution that makes both of you happy. No, you don’t need to be an expert in human psychology for this, but you’ll actually learn a lot about psychology from these day-to-day experiences.
Every time you talk to a customer is an opportunity to refresh your understanding of them. For B2C (business-to-consumer) companies this might feel overwhelming—you’re likely speaking to hundreds of different people each day.
1. Define your tone to streamline all communications 2. Research your clients to empathize with their needs 3. Listen more than you talk! 4. Prioritize responses to keep yourself sane 5. Lean on templates and automations to keep yourself sane (part 2) 6. Get your customers’ details right 7.
Your help desk should allow you to automate using the customer’s name. Just be sure to get it right — use the name they use! Sérgio is Sérgio, not Sergio. Katie is Katie, not Kate. If you don’t have the person’s name, go with a friendly, generic greeting: “Hey there!” 6. Talk their talk
Think of it as a mystery-solving game, where every customer is a challenge and your goal is to come up with a solution that makes both of you happy. No, you don’t need to be an expert in human psychology for this, but you’ll actually learn a lot about psychology from these day-to-day experiences.