How do I claim money back from STA Travel South Africa?
“Absa customers who have booked via STA Travel, and its affiliates, are encouraged to approach us (or email: [email protected]) to assist with the chargeback process. All chargeback requests are evaluated in line with the Visa and MasterCard chargeback rules.”
Is STA Travel in administration?
2020 Insolvency STA Travel UK entered administration and ceased trading on 21 August. In the UK the administration affects 52 shops and around 500 jobs.
How do I claim money back from STA Travel?
You can make a claim on the CAA website. If you booked a package not including a flight from STA Travel, ABTA has said you’ll be able to get your money back from it via the ABTA protection scheme. You can find out how to do this on the ABTA website.
Who is the owner of STA Travel?
In a statement, Casper Urhammer, the Switzerland-based CEO of both STA Travel and of its holding company, Diethelm Keller Travel Group (which is itself 85% owned by Swiss firm Diethelm Keller Holdings) announced that he would be resigning from leading the STA Travel group, and handing over operations to outside …
How long do Atol claims take STA?
28 working days
We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.
How do I get my money back STA Travel?
STA Travel customers who used credit cards to pay for their travel can apply for chargebacks for cancelled trips. Customers who paid STA Travel by credit or debit cards can apply for a chargeback through their banks or credit card providers, and some have successfully done so.
How do I contact ATOL about my claim?
ATOL Claims Our claims department can be emailed at [email protected].
How do I claim money back from ATOL?
Making a claim The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.