How can I talk to Comcast Online?
On the Support and Contact Us pages on xfinity.com, click Chat with Xfinity. Apps: In the My Account app or Xfinity app, click the chat bubble icon on the upper right-hand corner. From the More tab in the Xfinity Home app, click Chat with an Agent.
Can you upgrade Xfinity internet Online?
If you’re an Internet-only customer, you can now upgrade your internet speed online. To upgrade any other services, downgrade, or change your package, please call us at (800) 391-3000.
Why is my Xfinity box not online?
Unplug your equipment, wait one minute, and then plug it back in. This method, known as powercycling or rebooting, can fix many connection problems. Make sure your account is up to date on payments by going to the Billing tab in My Account (you may be asked to sign in using your Xfinity ID and password first).
Can Xfinity be Cancelled online?
Simply contact us. If there’s nothing we can do to change your mind, your subscription to Xfinity Instant TV can be cancelled online. To submit your cancellation request, please visit xfinity.com/instant-tv/cancel. Please note that it may take up to 48 hours to process your request.
How do I upgrade my Comcast package?
Here’s how: Just say “Upgrade to Xfinity TV” into your Xfinity Voice Remote, or from the main menu (Home screen) or Shop page, select the Upgrade to Xfinity TV tile at the top of the screen or select the Xfinity Stream app tile. Select Get Xfinity TV to see all available X1 offers.
Why does my internet work but not my cable?
There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.
Can I cancel my XFINITY cable and keep Internet?
If you’re wondering if you can keep your Xfinity Internet service while canceling your TV service, we’re here to tell you that you can! You may not get as good of an internet deal if you cancel your bundle, but you’ll still save money because you won’t have to pay for a cable TV service you don’t want anymore.