Do you have to have service done at a dealership?
However, service at a dealer is not mandatory to keep your warranties in effect. Maintenance may be done by any qualified service facility or person who is skilled in this type of automotive service. Keep all the receipts as proof of completion, and have the person who does the work fill out the Maintenance Record.
Why do car dealerships fight the service manager?
Because the people who fulfill the generic contracts are paid by how little service they have to do. So they fight the dealer on every penny. They’ll want to see the entire labor record on the car. They won’t want to pay for parts. They’ll fight on the cost of the labor.
Do you buy a Toyota dealership service contract?
If it’s a Toyota, buy the Toyota contract. The opposite is also true. Never buy the extended service contract that’s generically offered through the dealer but isn’t backed by the brand of car they sell. How come?
What to do if your car dealership goes out of business?
You should contact your finance company to tell them about the problem and discuss your options. If your dealer arranged your finance, the finance company is also responsible for giving you a remedy for the problem under the CGA. This is particularly important if the dealer is not being helpful or has gone out of business.
How does the service department work at a car dealership?
Dealerships don’t profit on extensive operations like replacing engine blocks, transmissions or other large components. These require expensive parts, and the mechanics take longer to finish them. So while you pay a lot for these operations, the service department doesn’t make much off them.
Because the people who fulfill the generic contracts are paid by how little service they have to do. So they fight the dealer on every penny. They’ll want to see the entire labor record on the car. They won’t want to pay for parts. They’ll fight on the cost of the labor.
If it’s a Toyota, buy the Toyota contract. The opposite is also true. Never buy the extended service contract that’s generically offered through the dealer but isn’t backed by the brand of car they sell. How come?
Do you have to take your car in for service at the dealer?
If you’ve ever felt you got a raw deal taking your car in for service at the dealer, our anonymous service manager says that may well be true. But he also cites a number of reasons to take your car to the dealer for work anyway—and tells how not to get the short end of the stick when you do.