Why is my DVD player not loading the disc?
If it is an older DVD player then let us know what make and exact model this is. Typically when a DVD isn’t loading your disc or the laser that is reading the disc, is either scratched or dirty. Try using a different disc. If the DVD still doesn’t load, you might have to clean or replace your laser.
What to do if your DVD player won’t recognize the disc?
If the disc is dirty with fingerprints or smudges, or if the disc is scratched or broken, the player may not recognize the disc, clean the disc using a soft, dry cloth. Reset the player back to the factory-default specifications.
Is there error message and discs will no longer play?
There is an error message displayed and discs will no longer play. IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
What to do when your CD player won’t play?
If there is a HOLD switch or function available for the player, make sure that the switch or the function is set OFF. Verify the disc that you are trying to play is supported by the player. NOTE: There are some disc players that do not support VCD or DVD discs, as well as not supporting CD-R or CD-RW discs created by a CD burner.
Why is there an error message on my DVD player?
Check Applicable Products and Categories for details. If you experience difficulty playing a disc and you receive any of the following error messages, there may be an incorrect setting or there may be a problem with the disc that you are trying to play. IMPORTANT: Not all CD/DVD players are supplied with the same functions and/or features.
What should I do if my DVD player is not loading?
Follow the steps below to determine what the problem is. You can try several methods of cleaning the laser lens to see if it helps clear up the problem. The first is to purchase a CD/DVD laser lens cleaner disc, and run it through the system several times.
There is an error message displayed and discs will no longer play. IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Why does my Blu ray player not play?
An error code or message appears when trying to play a DVD or Blu-ray Disc media. How to watch a Blu-ray Disc movie that is mastered in 4K on a Sony 4K TV. How to troubleshoot if a compact disc (CD) will not play. The tray of the Blu-ray Disc player does not open or eject the inserted disc. Get Support Content on the Go!