How do you communicate a planned outage?

How do you communicate a planned outage?

11 outage communication best practices

1. Acknowledge the issue.
2. Empathize with impacted customers.
3. Clearly communicate the scope of the outage.
4. Focus on customer impact.
5. Give alternatives where possible.
6. Don’t lay blame; take responsibility.
7. But do give important context.
8. Write to your audience’s technical level.

How do you write a service outage email?

Full outage

1. Incident name: service outage.
2. Message: We’re experiencing a service outage with . Our team is currently working to restore the service. We apologize for any inconvenience. users may be affected. Next update in .

What do you say to customers when systems are down?

Here are some examples of empathic statements: “We’re sorry you’ve had to deal with this as we know our text messaging service is critical to your business” “We appreciate that outages to our payment gateway have a very tangible impact on your businesses ability to process sales”

How do you announce scheduled network maintenance to your users?

Depending on the expected impact, send one a week ahead of time, one a few days ahead of time, one the day before, and one the day of the planned downtime. Not all of your users will remember a single notice, so use multiple notices to keep reminding them as the scheduled time gets closer.

Are there templates for it outage notifications?

To make this even easier, and increase the effectiveness of your communications, ready-to-use IT outage message templates are available right now for your IT team to use – just select, edit and send. Use these templates as a guide for your IT outage notifications.

What’s the best way to send out an outage notification?

1. Planned Outage Notification Template For planned outages, effective communication will give staff time to prepare in advance. If employees understand the reason for the outage, you’re more likely to get their support and co-operation. Send multiple reminders to staff in the days coming up to a planned outage to ensure staff are prepared.

When to use blue template for Outlook outages?

This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. we use a BLUE template for upcoming / planned outages where the headline / overview takes up at least the top half of the mail, and bottom of mail is the details, again all in BLUE to reinforce the PLANNED part of the issue

Which is an example of a planned outage?

Planned Service Interruption – An interruption in utility services, which can be foreseen. Planned outages include all repair projects, with enough lead time (preferably 10 or more business days) to allow them to be accomplished on a non-emergency basis and all capital and renovation projects, which require outages during construction.