Why wont my nbn connect?
Locate the power cable at the back of the modem and unplug it for one minute and then plug it back in and wait for the lights to go on. Once the modem lights have settled, proceed to check the power cables connected to your nbn device. Plug the power cable back after 15 to 20 seconds.
Why is belong so slow?
If you’re not on an unlimited plan, you may have exceeded your data allowance. When data usage is exceeded, we slow your service to 256Kbps. Find out how much data you’ve used in the Data Usage section of your account. If you use up your data allowance regularly, you may like to upgrade your plan.
How do I reset my belong nbn?
Push the ‘reset’ button with your pen or paperclip until you feel a click, then hold. Hold for approximately 10 seconds (until all the lights on the modem turn off), then release. Wait for the power and Wi-Fi lights to turn back on (this will take approx 90 seconds)
What do the lights on the nbn box mean?
The lights on the NBN box show you the status of your internet connection. If the 4 lights of the black box are not all solid green, then you may be suffering an outage. These lights show, in order, Power, Downstream, Upstream and Online.
What do I do if my nbn isn’t working?
Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.
How do you check if my nbn is working?
After your NBN has been set up, your telco must do a test to see if your service is working. Your telco often does this test by accessing your modem remotely. Your telco might not be able to do this test if the modem you are using is not one that they gave you. Your telco must explain this to you.
Why is my belong modem not working?
You may need to reset your modem to its factory settings. By using a pen, toothpick or the back of an earring, press the reset pinhole button at the back of the modem which showed RESET and hold until the lights on the modem turn off, then release. Allow for the modem to re-establish a connection with the network.
How can I speed up my NBN?
Due to a wide variety of factors, sometimes your nbnTM speed might not be as fast as you were expecting….
- Turn it off, then on again.
- Ensure you have the right speed pack.
- Optimise your WiFi connection.
- Upgrade your hardware.
- Check for viruses and malware.
What lights should be on in my NBN box?
Power – Solid green. Optical – Solid or flashing green. Alarm – Solid green. Uni-D – Off, amber, or green.
What lights should be flashing on my modem?
A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). POWER: A solid green light indicates the unit is properly connected to power. A blinking red light indicates a possible modem failure.