Why do people say they are just looking?
Customers might also say they are ‘just looking’ because they don’t want to interact with anyone as they shop. Sure, they might not know what exactly they want, but they want to figure things out for themselves rather than having someone guide them.
What does it mean when customer says they are just looking?
Instead of walking away once the customer says they are just looking, responding with this question gets the conversation started. It also allows you to gather more information about the customer and the product they might be interested in. If the customer responds to this question with a ‘ no’, then it means they are really want to be left alone.
What happens when you ask a person a question?
Most people don’t actually know how to ask questions and when they do, they end up sending the wrong signals with their question unknowingly. Especially when you are meeting with someone for the first and you are trying to make a good impression, your question can turn the person off.
How can I find out more about a person?
To find out more about a person, you either need to ask them a lot of questions or converse about very specific topics. Typically, getting-to-know-you conversations will play out naturally, but having an idea of target questions to get you started can be helpful.
How to deal with ” I’m just looking “?
The best way to reduce the number of times you hear, “I’m just looking” is to start off with a proper introduction every time. “Welcome to ABC Motors, my name is Darin George and your name is?” Then immediately continue with your customer contact questions and selling process. Many dealership customers are out of their element.
Customers might also say they are ‘just looking’ because they don’t want to interact with anyone as they shop. Sure, they might not know what exactly they want, but they want to figure things out for themselves rather than having someone guide them.
Instead of walking away once the customer says they are just looking, responding with this question gets the conversation started. It also allows you to gather more information about the customer and the product they might be interested in. If the customer responds to this question with a ‘ no’, then it means they are really want to be left alone.
How to answer the question what are you looking for in your next position?
When you go to answer this question, the first thing you need to do is have a specific idea of what challenges you’re targeting or what type of learning opportunity you’d like to find next in your career. You want to sound motivated and eager to learn, and you need to be able to explain it clearly and concisely to them.