What is the role of assistant manager in BPO?
Assistant managers provide direct assistance and reporting to managers. This role may require overseeing day-to-day operations within an organization, providing direct feedback to staff, managing payroll and personnel databases, interview and hiring new staff. Other duties will vary, depending on industry.
How can I become a BPO manager?
To become a BPO operations manager, you should first have some idea about the BPO field in which you would like to work. For example, if you are interested in providing and overseeing information technology (IT) services, you should study for degrees in a field such as computer science.
What qualifications do you need to be an assistant manager?
While Assistant Manager duties may vary depending on the position, the skills these professionals usually have are the ability to think on their feet to quickly resolve issues, exceptional communication and customer service skills and excellent organisational skills.
What is the difference between duty manager and assistant manager?
The Manager is superior to carrying out more administrative functions; the Assistant plays a role in making sure that tasks given out are monitored and completed. Guiding and directing all employees in carrying out their duties.
What are the positions in BPO?
A full list of typical call centre positions is provided below:
- Call Centre Agent.
- Team Leader.
- Call Centre Manager.
- Customer Services Director.
- Resource Planning Analyst.
- Quality Analyst.
- Head of the Call Centre.
- Digital Contact Director.
What is assistant manager duties?
An Assistant Manager, or Associate Manager, is responsible for implementing workflow procedures based on direction from the company’s General Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Is assistant manager higher than deputy manager?
Deputy is higher as its a substitute of the Manager during the absence of the manager.