How do Ofcom deal with complaints?

How do Ofcom deal with complaints?

We assess each complaint carefully to see if our rules may have been broken. If we decide the complaint doesn’t raise issues warranting further investigation, we’ll close the complaint and publish a record of this in our Broadcast and On Demand Bulletin, which is published every fortnight.

What is the most Ofcom complaint?

Ranked: The TV moments that received the most Ofcom complaints this year

1. The BBC coverage of Prince Philip’s death – 110,000 complaints.
2. Piers Morgan’s comments about Meghan Markle – 57,121 complaints.
3. Faye’s outburst at Teddy – 24,763 complaints.
4. The Channel 5 documentary on Charlotte Crosby’s surgery – 7,082 complaints.

How do I complain about a company?

10 Effective Ways to Complain About a Company Online

1. Go to the company website.
2. Contact the Better Business Bureau.
3. Contact the Federal Trade Commission (FTC).
4. Check out the Ripoff Report.
5. Email [email protected].
6. Try Yelp.
7. Post on Planet Feedback.
8. Google your attorney general.

What can Ofcom do?

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

How many complaints do Ofcom receive?

Media regulator Ofcom received a huge number in complaints over the last year – the highest since it started in 2002. The UK broadcasting watchdog received 142,660 complaints between 1 April 2020 and 31 March 2021, a 410% rise on the previous 12 months’ total of 34,545.

What is the most complained moment?

The most complained about TV moments of all time after BBC Prince Philip coverage triggers record 100,000 complaints

• Piers v Meghan.
• Ghostwatch.
• BLM dance on Britain’s Got Talent.
• Kim Woodburn on Loose Women.
• Bill Grundy and the Sex Pistols.
• Brass Eye: Paedogeddon.
• Rihanna on The X Factor.
• Dani Dyer crying on Love Island.

How do Ofcom investigate?

Every time Ofcom receives a complaint from a viewer or listener, we assess it under the Broadcasting Code to see if it needs further investigation. The Code sets standards for television and radio shows and broadcasters have to follow these rules.

How many complaints do Ofcom investigate?

During the 2019 year, we assessed 221 broadcast standards complaints about BBC programmes which had completed the BBC First process.