How to remember the names of your customers?
It helps to write down the names of the customers you have trouble remembering. Review the list from time to time. You’ll be surprised and delighted at how easy you will be able to build a sincere rapport with your customers. 1. Name ten customers who frequent your business. 2. Make it a point to call them by name when they do business with you.
What are the most common customer service problems?
First common problem customers encounter is long resolution time of their problems. There are two reasons why it happens: Difficult troubleshooting is needed (e.g. IT team needs to fix a bug or you deal with a third party to have the problem solved),
Why do people lose their temper in customer service?
One of the reasons why customers lose their temper is because they are being switched between departments. It may happen in a call center, it also may happen on a chat. In most cases, the reason behind it is that a customer service agent doesn’t know what to do and they hope someone else will know.
Is the customer service team the face of the company?
Your customer service team, of course! The bottom line is that your customer service department is the face of the company for your customers. Any experience that they have is primarily a direct outcome of the quality and skill of the team.
First common problem customers encounter is long resolution time of their problems. There are two reasons why it happens: Difficult troubleshooting is needed (e.g. IT team needs to fix a bug or you deal with a third party to have the problem solved),
What to do if you don’t know a customer’s name?
An easy way to get and use the customer’s name, if you don’t remember it, is to read it off his check, credit card, or ticket stub. When in doubt, simply ask. A simple way to do this is to use the fill-in-the-blank method. It works like this: “Hello, my name is Tom Borg, and your name is …..?
What should you never say in customer service?
9 Customer Service Phrases You Should NEVER Say “I’m not sure.” “Let me check.” “I can’t help you.” “Visit our Help Center instead.” “Calm down.” “You’re mistaken.” “I’m having a bad day.” “We’ve never had this issue before.” “Let me call you back.”
One of the reasons why customers lose their temper is because they are being switched between departments. It may happen in a call center, it also may happen on a chat. In most cases, the reason behind it is that a customer service agent doesn’t know what to do and they hope someone else will know.