What is Oracle RightNow CX?
Today, RightNow Customer Service is now Oracle Service Cloud. As a part of Oracle Advertising and Customer Experience (CX), Oracle Service Cloud provides unique service experiences that enable your company to differentiate its brand and deliver legendary experiences to your customers.
What is right now CRM?
Oracle RightNow is a customer relationship management (CRM) software service for enterprise organizations. It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.
What is service cloud Oracle?
Oracle Service Cloud is a modern Customer Experience (CX) application that allows organizations to connect with their customers and facilitate customer experience in the customer’s channel of choice. Oracle acquired a string of companies in 2011, to gain a competitive advantage in the CRM market.
What did RightNow technologies do?
RightNow’s product was software programming that helped companies deal with customer interaction through the Internet. As the Internet emerged, companies put up their websites, inviting customers to shop, ask questions and discover the business.
What is a CX system?
The CX system aims to collect and manage all those data regarding expertise, to further improve the customer experience and strengthen loyalty to your company. Like listening to your customers, analysis of their feedback, and understanding their viewpoint, to optimize the customer’s path.
What is SaaS and PaaS in Oracle?
Oracle Cloud Platform is one of four Oracle services. Oracle offers Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), and Data as a Service (DaaS). PaaS for SaaS provides a simple, innovative, advanced and smart solution.
What is CX architecture?
CX is about using technology as a tool for change and CX-led architecture drives digital transformation by embracing: Principles – key principles for being a truly customer-focused business. Components – six essential parts of the process (customers are only one).
When did Oracle acquire RightNow for customer service?
In 2011 Oracle acquired RightNow Technologies, Inc., a leading provider of cloud-based customer service software. Today, RightNow Customer Service is now Oracle Service Cloud. By combining Oracle CRM and RightNow Service, Oracle has delivered superior customer experience (CX) capabilities at every contact and across every channel.
What does Oracle RightNow chat cloud do for You?
Oracle RightNow Chat Cloud enabled companies to provide a premium web experience that delivers proven results including higher customer satisfaction, increased conversion, and improved efficiency.
What does Oracle RightNow web experience do for You?
Oracle RightNow Web Experience enables consumers to engage with your company when they want, through the channel they prefer. It uses your organization’s knowledge and subject matter experts to empower consumers to do research, purchase products, and resolve issues online, with or without agent assistance.