When should I complain to bank ombudsman?
When can one file a complaint? One can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received one’s complaint, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.
How can I complain to ombudsman in India?
The following is the process for lodging an online complaint with the Banking Ombudsman.
- Visit ONLINE COMPLAINT.
- Select BO office (Banking Ombudsman).
- You will be asked to fill Bank name, branch name, Complaint name, Mobile no.
- Fill up the form with necessary details and Click “SAVE”
What are the grounds of complaint to Banking Ombudsman?
What complaints can one lodge with the Banking Ombudsman?
- Non-payment or unreasonable delay in the payment /collection/ issue of cheques, drafts, bills etc.;
- Non-acceptance, without sufficient cause, of small denomination notes and coins tendered for any purpose, and for charging of commission in respect thereof;
Is the ombudsman decision final?
Our decisions are final and there is no appeal. You can apply to the High Court to challenge an Ombudsman’s decision because it is legally flawed – this is called judicial review – but you have to act quickly and you may need to take advice, for example from a solicitor, law centre or Citizens Advice Bureau.
What happens after ombudsman decision?
If you accept the ombudsman’s final decision in the specified timeframe, the business has to do what the ombudsman has told them to do – it will be binding on the business. This might, for example, include making the business pay you compensation.
Is the Ombudsman decision final?
When can you contact the Ombudsman?
When to complain to an ombudsman You can complain to an ombudsman if you’ve already complained to the organisation and couldn’t solve your problem through their complaints procedure.