Does Microsoft have a knowledge base?

Does Microsoft have a knowledge base?

The Microsoft Knowledge Base has more than 150,000 articles. These articles were created by thousands of support professionals who have resolved issues for our customers. The Microsoft Knowledge Base is regularly updated, expanded, and refined to help make sure that you have access to the very latest information.

What are Knowledge Base articles?

A knowledge base article is a piece of online documentation that answers a frequently asked question or provides instructions for solving a problem that customers commonly run into. Common knowledge base article types include informational articles, how-tos, troubleshooting guides, and FAQs.

What is a Microsoft KB article?

It contains information on many problems encountered by users of Microsoft products. Each article bears an ID number and articles are often referred to by their Knowledge Base (KB) ID.

How do I create a knowledge article in Dynamics 365?

Create a new category for knowledge articles

1. Sign in to Dynamics 365 Portals.
2. Go to Settings > Service Management.
3. In the Knowledge Base Management section, select Categories.
4. Select New.
5. Enter a name and description for your category.
6. Choose a parent category.

Can Microsoft teams be use as a Knowledge Management?

The integration of ComAround Knowledge™ with Microsoft Teams allows your organization’s knowledge to be accessible via Teams. The integration allows users to quickly find and easily share the organization’s knowledge through Teams and ensure that there are verified answers that are used consistently.

What makes a good knowledge base article?

A good knowledge base article needs to keep things simple. It needs to speak to a range of different people from complete novices to techies and experts. It must talk about a lot of topics – anything that your users may need to know or any issues that they might encounter.

How do you maintain knowledge base articles?

4 Tips for Maintaining a Healthy Knowledge Base

1. Content authors need to understand the audience. Writing with your audience in mind is imperative to ensure your articles can be found and followed.
2. Encourage the right behaviors. Be careful what you wish for!
3. Provide guidance.
4. Check on quality.

What is knowledge base for?

A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system. The initial use of the term was in connection with expert systems, which were the first knowledge-based systems.

How do you create a knowledge base?

Here’s the basic process of building a knowledge base:

1. Decide on the core elements of your knowledge base.
2. Choose your knowledge base content.
3. Agree on the structure of your knowledge base articles.
4. Write your knowledge base articles.
5. Add visuals to your content.
6. Publish your knowledge base.
7. Analyze and improve your articles.

What are the states a Knowledge Base article can be in?

Quick overview of the states

• The Draft state is where new knowledge articles are born!
• Approved state is for knowledge articles that have been reviewed and marked as Approved.

How many articles are in the Microsoft Knowledge Base?

The Microsoft Knowledge Base has more than 150,000 articles. These articles were created by thousands of support professionals who have resolved issues for our customers. The Microsoft Knowledge Base is regularly updated, expanded, and refined to help make sure that you have access to the very latest information.

How to search for knowledge articles in Microsoft Docs?

Click the arrow to the right of the search box to view a list of the objects for which you want to search, and then click Knowledge. The Knowledge Search form displays the knowledge articles that match the search term. With an incident or change request form open, in the Tasks pane, click Search for Knowledge Articles.

How to query the Microsoft knowledge base by using?

To quickly find an article in the Microsoft Knowledge Base, you can search by using keywords and query words. This article lists keywords and query words that you can use in your searches.

How to copy an article in knowledge base?

To configure the ability to copy and send article URLs, see Configure knowledge base article URLs. In the sitemap, select Knowledge Search. In search box, type keywords of an article. Select copy URL icon to copy the article URL. To open an article in a new window, select the pop-out icon. To copy the article URL, select Copy URL.