Does Australian Consumer Law apply to eBay?
You can make a complaint and ask for a refund under the Australian Consumer Law if an Australian business selling through online auction, sold you a product that: was faulty or does not do what it is supposed to (but this does not apply to traditional auctions).
Why is eBay so bad for sellers?
eBay has experienced controversy, including cases of fraud, its policy requiring sellers to use PayPal, and concerns over forgeries and intellectual property violations in auction items.
How do I complain about eBay Australia?
Ebay complaints email & Phone number
- Complaint via Phone number : 1800 322 928.
- The Complaint via Email : [email protected].
- Complaint via Support Form : Ebay Support Form.
- Ebay complaint website : www.ebay.com.au.
- Tweet: @AskeBay.
- Corporate Head Office address.
- Also Read: TNT complaints number & email.
How do I file a complaint against eBay?
How To File eBay Seller Complaints
- Customer Support: 1-866-961-9253.
- Technical Support: 1-866-961-9253.
What does the Australian Competition and Consumer Commission ACCC say about the non delivery of products and services?
Under the Australian Consumer Law, businesses must not accept payment for products or services if: they do not intend to supply them. they know, or should have known, they would not be able to supply the products or services within the timeframe indicated or if no timeframe was provided, within a reasonable time.
Who regulates eBay?
The Financial Conduct Authority (FCA)
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services.
How do I report a non payer on eBay?
Follow these steps to file an unpaid-item dispute:
- In the Sold Views area of the My eBay page, click the Cases→Resolution Center link.
- Check the Dispute Console to select the transaction that is eligible for filing. eBay sends the buyer an e-mail, and the buyer has the right to respond in the dispute-management process.
Why is the ACCC investigating eBay in Australia?
Ebay, Amazon, Catch and Kogan are in the ACCC’s cross hairs, with the competition watchdog launching a probe into online marketplaces. The Australian Competition and Consumer Commission is set to examine concerns around whether the platforms use their dominance and data to squeeze sellers and consumers.
Who is being investigated by the ACCC in Australia?
The Australian Competition and Consumer Commission is investigating online marketplaces such as Amazon, Kogan.com, Catch, and eBay as part of its inquiry into digital platform services.
Why is the ACCC taking action against Amazon?
The ACCC’s move follows a crackdown on marketplaces overseas. In the US, Germany and the European Union, regulators have launched investigations or commenced proceedings against Amazon over how it uses its market power and the effect it has on third-party sellers and consumers.
What is the issues paper from the ACCC?
The ACCC has released an issues paper and is calling for submissions from marketplace platforms, consumers, brand owners and third-party sellers to inform its inquiry. The issues paper looks at the services offered by the marketplaces, the market structures and the way the markets work.