What does Samanage agent do?
Samanage is an award-winning IT service desk and asset management software. The integrated service desk software allows users to submit requests online and provides the IT support desk with immediate access to related asset configuration, thereby expediting resolution time and improving productivity.
What does SolarWinds Service Desk do?
With SolarWinds Service Desk, you have one place to streamline and organize the tickets and requests coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
When did SolarWinds buy Samanage?
On April 11, 2019, SolarWinds announced that it has signed an agreement to acquire Samanage for a reported purchase price of $350 million in cash.
Is SolarWinds Service Desk on premise?
From on-premises IT ticketing support to SaaS-based ITIL-ready service management, SolarWinds has an ITSM product to meet almost anyone’s needs.
What is SolarWinds discovery agent?
The SolarWinds Discovery Agent is a lightweight software that can be installed on your Windows and Apple computing devices as well as Android and iOS. mobile devices. Light and mighty, the agent can collect over 200 data points and the installed software titles from each device.
Is SolarWinds Service Desk cloud-based?
SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk. SolarWinds Service Desk provides the functionality necessary to meet today’s service management needs, including: Full ITIL suite (incident, problem, change, release)
Does salesforce use SolarWinds?
At Salesforce, Trust is our #1 value, and we take the protection of our customers’ data very seriously. We conducted a thorough analysis and determined that the SolarWinds® Orion® Platform software is not directly used in any Salesforce environment.
What does SolarWinds cost?
SolarWinds Service Desk pricing starts at $19.00 per feature, per month. They do not have a free version. SolarWinds Service Desk offers a free trial. See additional pricing details below.
How does SolarWinds discovery work?
SolarWinds Discovery has a scanner that collects data on IP-connected devices via a pluggable architecture that continuously scans for changes. The scanner also imports assets from multiple data sources via out-of-the-box integrations with multiple asset repositories and configuration management systems.
What data does SolarWinds collect?
SolarWinds Discovery Agent
- Agent version supporting Windows and Apple computers/servers.
- Collects over 200 data points from the devices including: hardware, BIOS, and installed software titles.
- Mobile Agent available for Apple and Android mobile devices.
Is there a free trial for Samanage it service desk?
Error! Samanage’s IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a lackluster interface means it’s not a fit for everyone. PCMag editors select and review products independently.
How can I control who has access to Samanage?
You can control in Azure AD who has access to Samanage. You can enable your users to be automatically signed-in to Samanage (Single Sign-On) with their Azure AD accounts. You can manage your accounts in one central location – the Azure portal.
What do you need to know about Samanage?
Once users are signed on, they can be assigned different roles and groups depending upon what they need to do and what access level is required. The controls offered by Samanage include the ability to configure users to be 100 percent read-only or to have full administrative access.
How do I add a user to Samanage?
In the Azure portal, select Enterprise Applications, select All applications, then select Samanage. In the applications list, select Samanage. In the menu on the left, select Users and groups. Click the Add user button, then select Users and groups in the Add Assignment dialog.