How do I report a Telstra landline fault?
Call 13 22 03 to report the fault and set up call forwarding.
How do I check my Telstra phone line?
You can call Telstra faults on 13 22 03 and get them to test your line.
How do I report a faulty landline phone?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
Can I report a fault on someone else’s line?
Yes you can but we recommend the person reporting the fault to be at the premises where the faulty line is allocated. If it is not possible to be on the premises please make sure when you report a fault on someone else’s line that you have that person’s phone number to hand.
How do I fix my phone connection?
Restart your device.
- Restart your device. It might sound simple, but sometimes that’s all it takes to fix a bad connection.
- If restarting doesn’t work, switch between Wi-Fi and mobile data: Open your Settings app “Wireless & networks” or “Connections”.
- Try the troubleshooting steps below.
Who is responsible for telephone lines?
The phone company owns and maintains the telephone lines (wires) that bring phone service to your house. The lines usually connect to the house at a gray plastic box mounted to an outside wall. Inside the box, the connections may split into two parts, the utility (phone company) side, and the customer side.
What do you do when your landline stops working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.
Why does my landline have no dial tone?
If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Make sure your cordless phone’s base unit is plugged into a working electrical outlet.