What is DPD prediction?
Predict – stay fully informed of where and when the parcel will be delivered. This service offers your customer full control of their parcel. We will inform your customer in advance when and at what time the parcel will be delivered.
Does DPD have phone before delivery?
DPD will send a text message, the night before your delivery to your phone confirming an hour slot, this will be the time your order will arrive.
How many times will DPD try to deliver?
The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parcel to your neighbour or at a Pickup parcelshop, so that you may receive your parcel as soon as possible but not later than 7 days.
Can I get compensation from DPD?
DPD has a compensation scheme which allows businesses to claim refunds in the case of events like delayed package, lost package and damaged package. Claiming DPD compensations regularly can help your business to easily save up to 20% on your overall shipping spend.
What time will DPD text me?
You’ll get a text on the morning of delivery with a one-hour scheduled delivery time (e.g. between 10:14 and 11:45) and the name of your Parcelforce driver. Delivery is currently no-contact. This helps to keep you and the courier safe.
Can I actually speak to someone at DPD?
You can chat either with a counselor or a peer trained to speak to you when you just really need someone.
Can I sue DPD?
We offer our assurance that, in the event of a claim, we will make the process as painless as possible. It’s important to note that only the contract holder can register a claim with us. Claims can be made only in the event of the loss or damage of a parcel.
How do I speak to a human at DPD?
Making contact with a human at DPD regarding parcel collections is not an easy task. The telephone number listed on the DPD website (0121 275 0500 ✗) seems to be an indefinite hold blackhole line most of the time. With this number you’ll have to enter a parcel or calling card number.
How to contact DPD ( UK )-contact us?
The fastest way to contact DPD INSTANT Chat to us Whatsapp us. Chat with our Customer Service team on Whatsapp. 5 – 10 MINUTE WAIT Call us Call our Customer Service team on 0121 275 0500. Mon-Fri:8am-6:30pm Sat: 8am-4pm Sun: 9am-3pm * * Excluding bank
Is the predict service available in the Netherlands?
For business parcels, the Predict service is available in the Netherlands and a large number of European countries: For a shop delivery in the Netherlands, your customer will be informed when the parcel is available in the Pickup parcelshop:
How does DPD help the parcel shipping industry?
Virtual assistants, parcel stations, cargo bikes: DPD leads the industry in developing new parcel shipping ideas. Our innovations benefit not only shippers and consignees, they also enable us to reduce our transport -related CO2 emissions. We will be happy to provide you with a highly competitive offer for your parcel shipping.
What are the hours of DPD in Ireland?
Our customer services hours are Monday to Friday 8am-6pm and Saturday 8am to 10:30am (excluding public holidays).