Do Distance Selling Regulations apply to hotel bookings?
That is, they will need to provide a full description of the booking and the full price including tax and any additional charges. However, one of the biggest changes for distance contracts does not apply to hotel operators.
What has replaced the Distance Selling Regulations?
The Consumer Contracts Regulations 2013 The Regulations replaced the former Distance Selling Regulations. Under the Regulations, you must: give customers specified information before a sale is made.
What is classed as a distance sale?
A distance sale is defined as when a customer buys a product and the contract is not formed at the premises of the retailer. An example of this is when an order is placed and paid for online, or by telephone, and the product is delivered to the customer’s home without any face-to-face contact with the retailer.
Do Distance Selling Regulations apply to private sellers?
DSRs don’t apply to auction-style format listings on eBay, only Buy it now listings and Second Chance Offers. DSRs also do not apply to private sellers.
What is the 7 day cooling off period?
In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund.
Does distance selling regulations apply to insurance?
The Financial Services (Distance Marketing) Regulations 2004 apply to those consumer financial services, including banking, credit and insurance, that are marketed and sold at a distance (such as online, telephone and mail order) without face-to-face contact between you and the supplier or intermediary.
How long do you have to cancel a distance contract?
Consumer cancellation rights and the distance selling cooling off period. When purchasing as a result of a distance sale, your customers have the right to cancel their purchase within fourteen days of the date they receive the goods, or the durable confirmation, whichever comes later.
Is 14 day return policy legal?
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.
Do distance selling regulations apply to auctions?
This means that consumers buying at auction by means of distance communications such as the Internet or the telephone, do not have the right to cancel. In a surprising twist, contracts concluded at auction are no longer outside the scope of the regulations.
What does the 14 day cooling-off period apply to?
The statutory minimum for a cooling-off period that a seller must offer you is 14 days. Your consumer right to a cooling-off period for goods and services purchased at a distance comes from the Consumer Contracts Regulations. Cooling-off periods don’t apply to purchases or services bought from a private individual.
What does the 14 day cooling off period apply to?
What are 2 rules of a buyers cooling-off period?
When you buy a residential property in NSW, you have a 5-business day cooling-off period after you exchange contracts. The cooling-off period starts as soon as you exchange and ends at 5pm on the fifth business day after the day of exchange.
What’s the best way to sell a hotel reservation?
Give as much information as possible and a link to the hotel’s website. Be realistic about the asking price. The bigger the discount, the higher the chances that you’ll sell your hotel reservation. Spread the word that you’re selling your hotel reservation via Facebook and Twitter and other social media platforms!
Which is outside of the Distance Selling Regulations?
Some contracts fall outside the Distance Selling Regulations altogether, including contracts for the sale of land or construction of buildings, and items bought from vending machines. This guide provides information about distance purchases made on or before 12 June 2014.
Is there a sales department for hotel reservations?
Reservations departments have for many years already been regarded as an operational department rather than a commercial one. Backing up my rant of this apparent disinterest to generate direct sales we have done some test calls to various hotels in different cities.
Are there any distance selling rules for VAT?
Note, there are no distance selling thresholds for electronic or digital services to consumers under the new 2015 MOSS VAT rules.