How would you deal with a difficult customer presentation?

How would you deal with a difficult customer presentation?

Detach Yourself from the Customer’s Hostility.

1. Remain professional. Don’t be defensive. Maintain control of yourself and the situation by viewing it objectively.
2. Don’t listen to the personal attacks, untruths, etc.

What are the five 5 main types of difficult customers how can you handle those types of customers?

The 5 Major Types of Difficult Customers and How To Handle Them

• 1) The Bully. This type of difficult customer is quick to anger, very aggressive, highly critical, impatient, rude, arrogant and often verbally abusive.
• 2) Mr. Know-it-all.
• 3) The Habitual Complainer.
• 4) Madam ‘No Boundaries’
• 5) The Indecisive.

What is an example of a difficult customer?

Examples of situational questions about difficult customers may include: An angry customer demands to speak with the manager. However, you know the manager is unavailable. A frustrated customer walks into the store and asks for a refund, but they do not have a receipt.

How would you best handle a very demanding customer *?

7 Strategies to Succeed With That Demanding, Difficult Customer

• Listen patiently. In dealing with a demanding customer, the sales professional should not be forceful.
• Show empathy.
• Lower the voice and slow down speech.
• Imagine an audience.
• Be wrong to be right.
• Demonstrate emotional control.
• It’s not personal.

How do you handle challenging customers?

How to deal with difficult customers

1. Keep your communication professional.
2. Remain calm and collected.
3. Speak softly.
4. Practice active listening.
5. Give them time to talk.
6. Understand the customer’s point of view.
7. Assess their needs.
8. Seek a solution.

How do you overcome a difficult customer?

Winning Over a Difficult Customer

1. Let the customer vent.
2. Avoid getting trapped in a negative filter.
3. Express empathy to the customer.
4. Begin active problem solving.
5. Mutually agree on the solution.
6. Follow up.

Is it difficult to deal with difficult customers?

Quick take: Handling difficult customers is a tricky task, but you can greatly increase your chances of seeing a positive outcome by following a few key steps. In this post, you’ll learn: Dealing with difficult customers can be… well, difficult, but it doesn’t have to be.

How to deal with difficult customers at Mini Storage?

“Let the client vent about the situation if at all possible,” advises Carrie Thompson, Facility Manager at Affordable Mini Storage. “Don’t allow physical violence or threats (time to call the police!). Allowing a client to fully verbalize their complaint or anger is valuable.

What’s the best way to deal with a customer?

People who are upset need to be heard, so let your customers talk, and don’t interrupt them. “Let the client vent about the situation if at all possible,” advises Carrie Thompson, Facility Manager at Affordable Mini Storage. “Don’t allow physical violence or threats (time to call the police!).

How to deal with an angry customer Step 1?

PAUSE STEP 1 Allows the customer to express themselves and vent their emotion. Anything we say at this point will only serve to fan the flames. LISTEN An angry customer will have been thinking for some time about what they are going to say when they get through. They may have mentally rehearsed it too.