How do I contact Virgin Media to complain?
How to get in touch
- By phone. Give our Customer Care team a ring on the numbers below.
- Broadband, TV and phone customers. 150 free from your Virgin Media phone or 0345 454 1111* from any other phone line.
- Mobile customers.
- By web form.
- By post.
How do I make a formal complaint to Virgin Media?
Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA.
How do I email Virgin Media customer service?
Here’s a guide to what you’ll need to do to send a message in Virgin Media Mail.
- Visit mail.virginmedia.com.
- Enter your My Virgin Media email address and password.
- Select Compose on the toolbar.
How do I get in touch with Virgin Media?
The best thing to do is to ring 0345 454 1111. Press the buttons up to the point where they ask you for your phone number or account number (it’s important you DON’T input these).
How do I speak to a human at Virgin?
If you need to speak to a live customer service representative in Virgin Media customer service you need to dial 0345-454-1111. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-5 minutes).
How much does it cost for 0345 numbers?
Calls to an 0345 UK-wide number from a landline phone for approximately one minute are 9p. Calls to an 0345 UK-wide number from a mobile phone for approximately one minute are between 3p to 55p. Calls to an 0345 UK-wide number from a UK payphone cost more.
How to make a complaint to Virgin Media?
Contacting the Virgin Media customer service team through the Live Chat and through the Virgin mobile account is a very modern way of making a complaint. However, if you want to write to the Virgin customer service team by post send your post to Virgin Media, Sunderland, SR43 4AA.
What’s the phone number for Virgin Media Mobile?
The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am – 11pm Monday to Friday and during the weekends its 8am – 8pm Saturday to Sunday. There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media.
What do you need to know about Virgin Media?
The Virgin Media Customer team understands that their customers have problems with Virgin Media services or have questions about any of the Virgin Media services that they don’t understand. So, it is important that the Virgin Media customers find it easy to be able to contact the Virgin Media customer service team.
How can I tell if my Virgin Media Service is down?
Check the official Virgin Media Twitter as widespread network issues may be flagged up there. Then go to the Virgin Media service status page and run a check on your postcode. You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services.