What is the major reasons of success of Dabbawala in Mumbai?
Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.
What are the reasons attributed to the success of Mumbai Dabbawala supply chain logistics?
4 Reasons the Dabbawala Supply Chain Succeeds While Corporate Giants Struggle
- No over-reliance on technology. Sure, the dabbawalas are now using Web technology and SMS for orders, but for the most part this is a fairly low-tech operation.
- Create an integrated performance chain.
- Acute visibility.
- Keep it simple.
What is so special about Mumbai dabbawalas?
The 5,000 or so dabbawalas in the city have an astounding service record. Every working day they transport more than 130,000 lunchboxes throughout Mumbai, the world’s fourth-most-populous city.
What are the two secrets of the dabbawalas unity?
During the Session Dr Pawan Agrawal shared the success mantra of Mumbai Dabbawala Association. He said just two thoughts; “work is worship” and “customer is God” are driving the 125 year old institution.
Why do you think Six Sigma is awarded to Mumbai dabbawalas?
A 2010 study by the Harvard Business School graded it “Six Sigma”, which means the dabbawalas make fewer than 3.4 mistakes per million transactions. With deliveries to and from roughly 200,000 customers each day that translates to little more than 400 delayed or missing dabbas in a year. Timeliness is crucial.
Which concept is the basis of success of dabbawala?
Passion, hard work, consistency, commitment, and accuracy are some of the prerequisites required to be successful in life. It is the same success mantra that the Mumbai Dabbawalas have been following since 1890, president of Mumbai Dabbawala Education Centre Pawan G.
Which concept is the basis of the success of dabbawalas?
What are the strengths of dabbawalas supply chain?
They do not use vehicles which require fuel which makes them 0% Fuel reliant. They do not use any modern technology for carrying out the logistics. There are no disputes between the employees and no presence of any union. Unique organization with Six Sigma designation and 99.99% rate of performance.
Which concept is the basis of the success of dabbawala?
What are the main learning from the Dabbawala case?
Encourage self-disciplineThe dabbawalas are self-motivated to be disciplined, not because they have a superior telling them what to do, says Manish. “They work right because it’s the right thing to do. Self-discipline is the way to make an organisation great.”
How long have dabbawalas been in the business?
The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998, Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. The case examines how the Dabbawalas operate.
What can you learn from the dabbawala system?
One of the key lessons any organization can learn from the dabbawalas is the simplicity with which this system works. The dabbawalas are intimately aware of what their customers value (food delivered on time, every day). And, just as importantly, they don’t try to do anything other than that. They don’t overcomplicate things.
What makes the dabbawala supply chain so successful?
The dabbawalas are intimately aware of what their customers value (food delivered on time, every day). And, just as importantly, they don’t try to do anything other than that. They don’t overcomplicate things. They don’t add extraneous value.
How many lunches are moved by dabbawalas each day?
In fact, the 125-year-old industry using dabbawalas was recognized at the six sigma level by Forbes in 2002. More than 175,000 lunches are moved and delivered each day by an estimated 4,500 to 5,000 dabbawalas across Mumbai.