What is happening with British Gas HomeCare?
Accounts for Centrica, which owns British Gas, show that services such as HomeCare made the company a £256million profit last year — up £4million on 2019. The report reveals that British Gas lost 122,000 services customers in 2020 — 3 per cent of its total. In the past decade, the firm has lost a million customers.
How do I speak to someone at British Gas HomeCare?
Can I speak to someone if I have a question about buying HomeCare? You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.
Does British Gas HomeCare cover parts and Labour?
When you take out either kind of insurance with British Gas, you’ll be able to call us if your covered appliance needs repairing. We’ll send one of our qualified engineers round to help get it running smoothly again – and we’ll cover the costs of parts and labour.
Is British Gas being taken over?
British Gas has agreed to take on the customers of People’s Energy and will ensure that they continue to receive an uninterrupted supply of gas and electricity after the supplier ceased trading on 14 September 2021. People’s Energy serves around 350,000 domestic customers and around 500 business customers.
What is covered by HomeCare 4?
With HomeCare Four, you can relax knowing your home’s in good hands. Not only do we cover your boiler, central heating, plumbing and drains, but your electrics too. That means we’ll cover repairs to the mains and any wiring in your home and outbuildings.
What does British Gas HomeCare cover?
HomeCare One is the basic HomeCare product, providing cover for your gas boiler and controls, whereas HomeCare Two provides cover for your boiler and controls but also covers repairs to your central heating including radiators, pipework and hot water cylinder.
Do you have to pay extra for British Gas homecare?
An important thing to note about British Gas HomeCare pricing is that what you pay depends on where you live and whether you choose to include an excess in your cover. There is the option to pay no excess at all or to include a £60 excess.
Why is British Gas trying to claim excess?
Having recently suffered a failed boiler it was repaired and British Gas are now trying to claim two lots of the £99 excess on the basis that their engineer replaced a failed motorised zone valve and a rubber pressure release valve. I am contesting this blatant rip-off.
Who is excluded from British Gas home insurance?
British Gas customers who have had a similar services product in the last 3 months, or more than once in the last 3 years, are excluded from this offer, as are customer who do not own their own home. This offer cannot be used in conjunction with any other offer, with the exception of employee discount and Refer a Friend.
When does British Gas Auto Renew home care?
Customers who buy HomeCare Three or Four will auto renew to full price at the end of the first year. British Gas customers who have had a similar services product in the last 3 months, or more than once in the last 3 years, are excluded from this offer, as are customer who do not own their own home.