How do I report a fault to BT?
Text PHONE to 61998 (charge may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.
How do I report a faulty phone line?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
How do I contact BT by phone?
011 44 1793 596931
BT Group/Customer service
How do you check if there is a fault on your phone line?
Listen for a ring or a busy signal. If the line is open, you’ll hear the line ringing. If you hear a busy signal, it’s likely that someone is using that phone line. You’ll also get a busy signal if the phone was accidentally left off the hook or someone else is dialing the number at the same time you are.
How do I report a fault to someone else’s landline?
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How do I get in touch with BT?
BT Contact Number: 0800 800 150
- BT Customer Services – 0800 800 150.
- Moving Home or Switching to BT – 0800 100 400.
- Cancellations – 0800 783 1401.
- Billing Support – 0800 433 311.
- Technical Support – 0800 800 150.
- BT Complaints Helpline – 0207 356 5000.
- International Contact Number +44 179 359 6931.
Which BT phone numbers are free?
Call charges
| Number | BT Landline |
|---|---|
| 0800, 0808 | Free |
| 118 | 20.9p per minute (plus service charge) on any plan – calls are not included in unlimited minutes |
| 03 | Free using call plan minutes (20.9p per minute after you’ve used your minutes) |
How to report a problem with BT TV?
Report your BT TV fault by phone or speak to an advisor online. Choose your product and log in to our troubleshooter to report your problem. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it.
When do I call to talk to BT?
Call us 0800 800 150 Monday-Friday 8am- 9pm Saturday and Sunday 8am – 8pm
What kind of phone system does BT use?
Phone systems On-premises phone systems VoIP phone systems BT Cloud Voice SIP BT One Phone Networking BTnet leased line Ethernet VPN Ethernet Point-to-Point IP Connect Managed WAN