What do you need to know about Humana Pharmacy?
Humana is dedicated to a whole-person approach for your patients. We have programs and support systems in place for both pharmacists and patients. Humana’s Customer Care is here to help.
How to contact Humana about a payment inquiry?
To simplify claim payment inquiries, Humana has worked to clarify its process and to ensure that you have the support you need. Call Humana’s provider call center at 1-800‐448‐6262.
How long does it take to get a response from Humana?
In some situations, the call center representative will route your issue to an internal team at Humana. If this occurs, you will receive a letter or updated explanation of remittance from the team that completes the additional review. Most inquiries receive a response in 30 to 45 days.
Where can I get help with my Humana insurance?
If you are on a plan through your employer, you can use the Humana Support Community to ask questions and find helpful resources about using your insurance and topics for staying healthy.
Are there any discrimination laws at Humana Pharmacy?
Humana Pharmacy complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, ancestry, religion, sex, marital status, gender, gender identity, sexual orientation, age, or disability. We also provide free language interpreter services.
How to contact Humana Pharmacy about the recall?
If you wish to confirm whether you were impacted or have additional questions about this expanded recall, please contact Humana Pharmacy Customer Service at 1-800-379-0092 (TTY: 711), available Monday – Friday, 8 a.m. — 11 p.m. and Saturday, 8 a.m. — 6:30 p.m., Eastern time.
How long does it take to get a refill from Humana Pharmacy?
You can expect to receive first time orders within 7 to 10 days after we get your prescription. You can expect your refills to arrive 5 to 7 days after placing your order. If you don’t receive your medication-or just want to check on your order-you can call Humana Pharmacy at 1-800-379-0092 (TTY: 711), Monday to Friday 8 a.m. to 11p.m.