What happens if buyer returns damaged item?
If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn’t packaged correctly, some sellers might provide a partial refund to account for the loss in the item’s value.
What happens if a buyer returns an item damaged on eBay?
Start a return
- Find the item in your Purchase history – opens in new window or tab and select Return this item.
- Select your reason for the return.
- If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects.
- Select Send.
Can a buyer return a used item on eBay?
If the item is returned used or damaged, you may qualify to give the buyer a partial refund. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Once you’ve received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help.
Can I refuse to give a refund on eBay?
Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company’s funds to the buyer.
Who is responsible for damaged shipments?
Who is liable for shipping damage? From the simplest standpoint, the carrier has responsibility and liability when they take control of cargo from the seller. The buyer takes responsibility when it signs off on the shipment after delivery by essentially stating the cargo was in good condition when they received it.
What happens if you return a damaged item to Amazon?
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement through Your Orders. You may be eligible to request a replacement for items sold and shipped by Amazon.com. To replace an item: Go to Your Orders and select Return or replace items beside the item you want to replace.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
What to do if a seller refuses to refund on eBay?
what happens if you refuse to issue a refund
- don’t refund your buyer & eBay will refund buyer & buyer will keep the item.
- refund the buyer & also pay for the return PP for buyer to return item to you = new managed return.
Can a buyer close a return request?
Is there a way for a buyer to cancel an open return request ? They just do not return if they decide to keep the item. A return request cannot be closed by anyone (seller or customer) unless a refund is provided.
Why did I not get a full refund from eBay?
If we determine that the buyer did not meet their return requirements: The buyer may not receive a full refund for the item and/or for original or return shipping costs, or. In the case of an exchange where the returned item was not delivered to the seller, the buyer may be charged for the additional item.
Who is liable if goods are damaged in transit?
9. He further placed reliance upon AIR 1986 Gujarat 88 wherein it has been held that goods burnt in transit and there is no such contract under Section 6 of the Carriers Act that any damage incurred in transit on account of goods carrier, the carrier is liable.
What happens if buyer doesn’t send item back?
If the buyer didn’t send it tracked and upload a label (or use one you might have supplied) then it should close in your favour. You opened a case with us for xxxxxxxxxxxxxxxxxxxxx. The case ID is xxxxxxxxxxxxx. We’ll take it from here and review the case, including any messages that you and the buyer sent through eBay.
What happens if a buyer returns an item on eBay?
If she sells the same things you do, you can report her for being a malicious competitor. The ebay buyer protection policy states that the buyer has to return the item in the condition it was received so you can report her for misuse of the buyer protection policy as well. Re: BUYER RETURNED ITEM IN DAMAGED CONDITION!
Can a buyer return an item they have already opened?
Re: Buyer wants to return NEW item once they have already opened it.. Re: Buyer wants to return NEW item once they have already opened it.. This is totally true. Your buyer voided their buyer protection when they opened the item, as they can no longer return in the same condition as received, which is required by ebay.
What to do if you get a return request from a seller?
If the item is returned used or damaged, you will no longer be able to issue a partial refund to the buyer even if you qualify to issue partial refunds under our seller protections. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return.