How do I access live chat?

There are two main ways of accessing LiveChat. You can log to LiveChat using your browser. The address to the app is: my.livechatinc.com. Bookmark it or even set it up as your home page to always have LiveChat readily available.

Which is best live chat app?

Best Live Chat Apps

HubSpot Live Chat.
LiveChat.
MobileMonkey.
HelpCrunch Live Chat.
Pure Chat.
Olark.
Chaport.
Freshchat.

Which app is best for live chat free?

Best Free Live Chat Software Solutions

HubSpot.
Respond.io.
Clickdesk.
Chatra.
Pure Chat.
Olark.
Jivochat.
Tidio.

What are the questions asked in chat process interview?

Hiring chat or email agents? 9 interview questions to ask

Do you like to write?
What are your writing strengths and weaknesses?
How much writing have you done in your previous jobs? (Use a specific measure.)
How do you measure the success of one of your writing projects?

How do you pay for live chat?

To do it:

Log in to LiveChat and go to Subscription > Your subscription.
Choose a plan that suits you.
Check the number of agent accounts you’ll pay for.
Choose a billing cycle.
To continue to the payment page, click on Subscribe now.
Enter your credit card and billing details.

How do you make a live chat?

7 Writing Tips that Can Help You Live Chat Professionally with Customers

Always be polite in every situation.
Use direct words and phrases.
Break up the longer sentences.
Use the right writing tools.
Be positive.
Know your product well.
Try finding a speedy conclusion.
Supporting your company’s professional image.

What is a perfect chat?

Use a natural conversational tone. Treat live chat like a natural conversation and use a friendly tone. Agents should always begin every chat with an introduction and ask for the customer’s name as well. Let the customer know you are ready to help, and ask questions to clarify information when needed.

How do I cancel live chat?

To cancel your subscription, contact our support team by clicking on the chat widget in the bottom right corner. They are available 24/7, so you can cancel your subscription any time you want.

How do I use LiveChat app?

LiveChat basics

Create an account and log in.
Get to know the app.
Add and customize the chat widget.
Change your status to accept chats.

What do you need to know about live chat?

Chat ratings: Customer satisfaction statistics based on the rates received by agents during chats. Queued visitors: Information about the number of visitors that entered the queue and then proceed to chat or left the queue. Queue waiting time: Data showing how long visitors needed to wait before entering chat from a queue.

How to ask questions correctly in live chat?

Live Chat Etiquette Basics. How to Ask Questions Correctly “Judge a man by his questions rather than by his answers.” ― Voltaire Properly and politely asked questions always make a good impression on customers. They create an atmosphere of friendliness and encourage customers to come back again and again.

How do you do surveys in live chat?

Use the pre-chat survey at the beginning of each chat to collect relevant information about visitors. Asking users for their name, email or customer ID speeds things up, as you can skip those questions later in the chat.

What does the last 7 days on LiveChat mean?

Last 7 days: A short summary of previous 7 days that informs you about the number of chats, queue, achieved goals and customer satisfaction levels. Total chats: Data about the number of chats you receive and how many chats were missed when your LiveChat was offline.

What to ask in a live chat interview?

This first question gives your interviewee a chance to show off their understanding of the customer service industry. It provides key information about how familiar your candidate is with the role, and whether they know the basics of what will be required of them as a live chat agent. Great customer service means listening to your customers.

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