How long after buying something on eBay can you return it?
30 days
Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee.
Can a seller cancel a buy it now on eBay?
In Seller Hub, go to Orders – opens in new window or tab; or in My eBay, go to Sold – opens in new window or tab. Find the order you want to cancel, and from More actions, select Cancel this order.
Does eBay have a cooling off period?
Sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. If sellers do not provide this information, consumers have up to 12 months to return an item for a refund.
How do I dispute a purchase on eBay?
To respond to a dispute, select View details next to the order in My eBay Sold – opens in new window or tab or go to the Requests and disputes tab – opens in new window or tab in Seller Hub. When responding to a dispute, you may choose to: Accept the dispute, or.
Can I decline an eBay return request after 30 days?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns.
Why won’t eBay let me cancel an order as a seller?
If you need to cancel an order, let the seller know as quickly as possible. If the seller has already shipped your order, they won’t be able to cancel it. Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled – you can’t cancel individual items.
Can I change my mind after buying on eBay?
A buyer can easily cancel the bid if they change their mind and essentially “drop out” of the auction. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction.
Is an eBay offer legally binding?
In most cases, a bid on eBay is a legally binding contract between the buyer and the seller. To ensure we keep all our buyers and sellers safe, we don’t allow any interference with transactions on eBay.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
Can you do anything on eBay after 3 months?
You can’t do anything via ebay – you are well out of time for that. You could argue that such an item should be expected to last more than 3 months. If you get no joy with Paypal (assuming you paid by that method) then your only recourse is via the normal consumer protection methods – ie, Trading Standards. Broken after 3 months. 10-03-2015 3:58 PM
Can you get a money back on a broken item on eBay?
Re: Broken after 3 months. Both eBay and PayPal money back guarantees are not warranties as such …they cover the condition of the item on receipt . As the item was working on receipt you cannot expect a refund via PayPal as you have used the item and it has broken.
How long can I claim an item on eBay?
You can make a claim through Paypal for up to 180 days after purchase. You can’t do anything via ebay – you are well out of time for that. You could argue that such an item should be expected to last more than 3 months.
Can you be a business distance seller on eBay?
It is far from certain, but the OP is in with a pretty fair chance. It is true that this is backed up by law in the case of business distance selling – which isn’t exactly the same as being registered as a business seller on eBay. But I doubt if Paypal policy makes much of a distinction between registration types.
How long does it take to get money back from eBay?
The seller has 3 business days from the request to respond to the buyer with a solution. If the seller does not respond with a solution, the buyer can ask eBay to step in and help. The buyer has 5 business days from when the buyer starts the return to ship the item.
What to do if Seller hasn’t shipped your item on eBay?
Open a case. Contact the seller by opening an eBay Buyer Protection case in the Resolution Center, and let the seller know that you haven’t received your item. You can open a case after the estimated delivery date of an item or, if you weren’t given an estimated delivery date, 7 business days after making payment.
When to report that item hasn’t arrived on eBay?
The latest date for the buyer to report that the item hasn’t arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Sellers are required to deliver the item as it was described in the listing.
What happens if you get a refund from a seller on eBay?
If the seller hasn’t responded or hasn’t issued a refund after receiving the return, or if the buyer and seller can’t reach a resolution, either party can ask us to step in and help. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged.